Why Herb Cares
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Herbert Chambers who resides in Boston and Connecticut owns the Herb Chambers dealerships. Prior to entering the automobile business, Herb was the founder of A-Copy America, which became the largest office copier dealer in the world. In 1983 he merged that company with what is now know as Ikon. They are an international company listed on the New York Stock Exchange and operate in 8 countries. Herb became the single largest shareholder in this Fortune 500 Company.
In 1985, Herb sought another business challenge. He has always been a car enthusiast, so he looked to the automobile business as a place loaded with opportunity. He was right! He started out with the purchase of a dealership in New London, CT. At that time there were 33,000 authorized auto dealerships. Herb likes to say, We became number 33,000 and one! Our auto business has grown very fast and today if we were publicly owned (which we are not) we would be ranked the 7th largest in the United States. That is a long way from 33,001!
Following the acquisition of the dealership in New London (Cadillac and Oldsmobile) another Cadillac dealership was acquired with the approval of General Motors in Providence, Rhode Island. This dealership is a landmark along Interstate 95 in Providence. That same year, Hyundai was entering the U.S. market and had many qualified applicants apply for the dealership in Hartford, CT. After reviewing the credential of all the applicants, Hyundai chose Herb Chambers to be their dealer. Approximately six months later, Mercedes Benz, BMW and Porsche dealerships were available in Boston. Needless to say, many people wanted these prestigious automobiles to sell and many applied. Only one was chosen for all three manufacturers, Herb Chambers.
Similar experiences occurred with other franchises. When Toyota opened its new Lexus division, they chose Herb Chambers above all other dealers to represent them on the Automile in Norwood. They made the right choice, as Herb Chambers Lexus of Norwood is the largest and most successful dealer in all of New England. Herb Chambers now has three Honda locations, Burlington, Boston and Seekonk, Massachusetts. Herb Chambers is the largest Honda dealer in New England. He also has the largest volume Porsche, BMW, Hyundai, Dodge and Saturn dealerships in New England and his two Mercedes locations are ranked one and two in New England.
The Herb Chambers automobile dealerships do a billion dollars in sales a year and we have over twelve hundred employees. That is more than three times larger than any other dealer in New England. Last year, 33,000 people chose Herb Chambers as the place to buy their new or used vehicle. We have won more J.D. Power Certified retailer awards that any other automobile dealer in the country. Our twenty-three dealerships include: Chrysler, Hyundai, Lexus, BMW, Porsche, Saab, Infiniti, Cadillac, Mazda, Ford, two Toyota dealerships, two Kia dealerships, two Dodge dealerships, two Mercedes Benz dealerships, two Saturn dealerships, three Honda dealerships and we recently became the exclusive Mini and Vespa dealers in Boston.
Herb believes that we have achieved phenomenal success in the automobile dealership business because of the education he received from other dealers prior to entering the business. Having a huge passion for automobiles and acquiring hundreds of them for himself and his companies he likes to say he had been a “victim” of more car dealers that anyone he knows. Through these experiences we know the things to do and more importantly the things not to do so that a client of ours has a pleasant ownership experience.
Ours is a great company to work for. We have great benefits like a 401K plan where the company matches our investment by 50%. We have great work environments, great training, the best franchises and incredible recognition programs. Every year all of our employees come together for an awards ceremony and banquet. The top ten percent of our employees are recognized as what we call “Champions of Excellence”. That event cost Herb Chamber a half a million dollars every year. He knows it is worth every dime because it motivates all of us to do a great job for our customers. We all want to be “Champions”. We choose to work for Herb Chamber because he is the best person to work for in the automobile industry. Our customers choose Herb Chamber because he is simply to best, period.
I know if you chose to buy your vehicle from our company you will have made the right decision. I made the right decision when I chose to work for Herb and I realize it every day. Oh, by the way did I tell you about the money back guarantee on our pre-owned cars?
