Hello,

My name is Joe.  I would like to let you know that I just bought a new
car at the Infiniti-Westborough.  And WOW, buying from Herb
Chambers-Westborough was the best thing I could have done.

This is a long story but I will try to keep it short.  I bought a g37 sedan
from your Westborough dealership about 3 weeks ago.  First off the
dealership itself is beautiful and elegant, kind of like a jewelry store for
automobiles.  Pranav Gil and the salesman Jess, I forgot his last name, were
both great, professional and very helpful.  And I walked out happy.

But soon after, I regretted getting the sedan as I am more of a coupe type
person. So I decided to trade in the sedan for the coupe.  So I went to the
Norwood Infiniti as it was closer to my house.  And I was very shocked and
disappointed at how different the car buying experience was between your
dealership and that of Norwood.  Norwood was horrible, they promised things
they couldn’t deliver, their salesperson was not knowledgeable of the car
and its options, and the list goes on. They made me feel like they were
doing me a favor by letting me trade in the car that I just bought. I felt
like a second class customer and I was not treated very well.      

So I decided to go back to your Westborough location.  And I am so glad I
did.  Pranav welcomed me back again with kindness and professionalism.
Pranav introduced me to salesman Anthony Carlino, who was beyond
outstanding.  I can’t say enough about Anthony, he spent a whole day with me
getting the deal done and he was very empathetic to my situation.  Anthony
knew the car inside and out.  His confidence was comforting and infectious.
Overall, Anthony went above and beyond his job description to not only close
the “deal” but he also made me feel like a top rated customer, who won the
day.  And even after a day, he checked in to see how I was doing.

I know I failed at making this short but I was so impressed with the
Westborough Infiniti that I just wanted to let you know how wonderful your
dealership was to me.  I am a Boston firefighter and I will definitely
recommend Herb Chambers to all my co-workers, friends and family when buying
a car.

Thank you again for having a professional and knowledgeable staff.

I had my F250 serviced at the Westborough location and wanted you
to know that Jeff Krasner provided outstanding service.  Jeff resolved a
major issue that I had with my truck and did so in an efficient, friendly,
and very professional manner.

I wouldn’t hesitate to bring my vehicle to Jeff again in the future.

Thank you.

We want to relate the wonderful experience we had in the recent
purchase of our 2009 Ford Escape in Westborough.  The entire staff was
knowledgeable, professional and warm.  The General Manager, Paul Ziffer, was
extraordinary in his efforts and caring.  He has obviously set the same high
standard for his whole team.

Hello,

        My F350 was recently serviced at your delership. I can honestly say
that it was the best service I have ever recieved. The staff was
professional and courteous from the moment I entered your dealership. The
scope of work the truck needed was major. Hats of to your dealerships
service foreman and diesel technician. The truck has never run better.
Frank, service advisor, kept me posted every step of the way on the repairs
being made. I am a “raving fan” and will be coming solely to your dealership
in the future. I’ll be sure to recommend your dealership to all I know. 
         I am a regional manager for Cap World Inc. and customer service is
my main focus. Jeff Krasner is to be commended for he mastered this.

Thanks,
Jeff

I just purchased a 2009 Infiniti G37 from your new dealership in Westborough, MA. It is a fabulous car and I am absolutely thrilled with how it drives.

The facility at Westborough is beautifully designed.

All of the people that I encountered were extremely professional.

Anthony began the process by providing me with all the information about the features of the Infiniti that would help me make a decision. He was extremely knowledgable about the Infiniti but did not pressure me in any fashion.

Paul stepped in to help with negotiating an agreement on the price of the vehicle. I had checked the pricing with Edmunds.com and felt as if the negotiated price was very fair.

The next day I returned to decide on the color and discussed financing and various package options with Rich.

Finally I returned on Friday for my final inspection of the car and explanation of all the bells & whiistles. Anthony did a superb job in familiarizing me with my new vehicle.

On Monday he drove to my office picked up the car, got it registered and inspected and then returned it to me. The service was wonderful. I have been talking about your organization all weekend. Thank you for making it such a positive experience.

Katherine

Herb:

I wanted you to know about the wonderful experience I had in buying a new Ford Flex lat week.

In today’s world, where “good enough” seems to be the norm, and bad experiences seem to be the most remembered, I wanted to call your attention to a degree of excellence and professionalism that is sadly unexpected these days.

The sales person that helped me was George Asare in your Westborough Ford Dealership. He was patient, courteous, helpful, professional, and above all, a true gentleman.

Sure, I was pleasantly surprised by the improvements in quality and features that Ford has achieved, as well as the great staff you have on hand in the Westborough dealership. And this is the second vehicle with a Herb Chambers label on the back, so needless to say I’m a big fan of the guiding principles you’ve put in place for your organization. But working with George was a real pleasure.

George helped to make sure we got exactly what we wanted in our new car, answered our questions straightforwardly and honestly, and helped to make the whole process go very smoothly.

The difference maker with George was more about how he accomplished these things with elegant dignity, with calm and gentle enthusiasm, and above all by listening and understanding what was important to us.

Anytime you get a new car it’s exciting everyone wants to hear about it. I haven’t hesitated in telling everyone to Go see George.

And finally, a thank you to you Herb it’s clear that you have always put your customers first, and it’s also clear that you believe that the best way to accomplish that is with the highest quality people.

Thank George for me the next time you see him.

All the best.

Hello Mr. Chambers

I am very happy to write to you regarding the dealership that I visit to take care of my car-the Westborough Honda dealership.

Mr. Abdul Khalid sold my husband and I, two new vehicles last year.

I purchased a 2009 Honda Accord and my husband Kevin, a Honda Pilot. We were both very happy with Mr. Khalid and will readily recommend him to more potential customers. Mr. Khalid was very helpful and went out of his way to provide both of us with information and get vehicles we both enjoy driving.

I never thought I’ll see the day when I would say, ” I love my Honda.

I feel I am being unfaithful to my Audi TT”. Mr. Khalid did a graet job of finding a car that fitted my travels.

I am also very happy about other personnel as well.

Mr. Tom Van Fechtmann, the manager for the store from my first visit, made me feel welcomed. He and other staff members collectively made Honda an easy place to visit and get my car serviced and cared for. My car had a small issue that came up, and Mr. Van Fetchtmann went out on a limb to fix the issue. I was very impressed by his commitment to provide service excellence.

Today, Mr. Allon Swift, much like his name, got me in and out of the dealership after grade B type service on my Accord.

Overall, I am very happy regarding the service that is provided at the Wesborough location. I have found that the personnel at the dealership to be friendly, efficient, provides quality work and to be extremely professional.

Thank you.

Kishani

I truly believe people should no matter what the circumstances to be treated with respect and composure. A recent trip to Herb Chambers Honda of Westborough gave me the notion of that very statement listed above. I observe the signs of an honorable or a dis-tasteful/weak dealership before any kind of service is done on any of my vehicles.

While at this particular dealership on 29th of November I noticed every team member working for one another and for the customer and not the dollar. I must say it really impressed me, Not only with my service but others as well. As long as I reside in this area I will only conduct my vehicle business with this dealership (they are the epitome of respect and composure).  If all the Chains of Herb Chambers are like this then I think the rest of the Consumer Market should take lessons!  Truly a customer who will never forget, Thank You.