Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 27, 2009

I had my F250 serviced at the Westborough location and wanted you
to know that Jeff Krasner provided outstanding service.  Jeff resolved a
major issue that I had with my truck and did so in an efficient, friendly,
and very professional manner.

I wouldn’t hesitate to bring my vehicle to Jeff again in the future.

Thank you.

July 27, 2009

We want to relate the wonderful experience we had in the recent
purchase of our 2009 Ford Escape in Westborough.  The entire staff was
knowledgeable, professional and warm.  The General Manager, Paul Ziffer, was
extraordinary in his efforts and caring.  He has obviously set the same high
standard for his whole team.

July 25, 2009

Hello,

        My F350 was recently serviced at your delership. I can honestly say
that it was the best service I have ever recieved. The staff was
professional and courteous from the moment I entered your dealership. The
scope of work the truck needed was major. Hats of to your dealerships
service foreman and diesel technician. The truck has never run better.
Frank, service advisor, kept me posted every step of the way on the repairs
being made. I am a “raving fan” and will be coming solely to your dealership
in the future. I’ll be sure to recommend your dealership to all I know. 
         I am a regional manager for Cap World Inc. and customer service is
my main focus. Jeff Krasner is to be commended for he mastered this.

Thanks,
Jeff

This was my first experience in buying a car at a Herb Chambers
dealership and it was the wonderful. Pleasant is usually not a word one uses
to describe car buying but it was. It was by far the best experience I have
had in purchasing a car. My salesman Khoa Nguyen was excellent. He could not
have been better. He was straight forward, non agressive, and very
informative. I have been telling everyone I know that I will never buy a car
anywhere else.
Thanks for everything.

5/18/09

I just purchased a 2009 Infiniti G37 from your new dealership in Westborough, MA. It is a fabulous car and I am absolutely thrilled with how it drives.

The facility at Westborough is beautifully designed.

All of the people that I encountered were extremely professional.

Anthony began the process by providing me with all the information about the features of the Infiniti that would help me make a decision. He was extremely knowledgable about the Infiniti but did not pressure me in any fashion.

Paul stepped in to help with negotiating an agreement on the price of the vehicle. I had checked the pricing with Edmunds.com and felt as if the negotiated price was very fair.

The next day I returned to decide on the color and discussed financing and various package options with Rich.

Finally I returned on Friday for my final inspection of the car and explanation of all the bells & whiistles. Anthony did a superb job in familiarizing me with my new vehicle.

On Monday he drove to my office picked up the car, got it registered and inspected and then returned it to me. The service was wonderful. I have been talking about your organization all weekend. Thank you for making it such a positive experience.

Katherine

4/29/09

Hello Mr. Chambers

I am very happy to write to you regarding the dealership that I visit to take care of my car-the Westborough Honda dealership.

Mr. Abdul Khalid sold my husband and I, two new vehicles last year.

I purchased a 2009 Honda Accord and my husband Kevin, a Honda Pilot. We were both very happy with Mr. Khalid and will readily recommend him to more potential customers. Mr. Khalid was very helpful and went out of his way to provide both of us with information and get vehicles we both enjoy driving.

I never thought I’ll see the day when I would say, ” I love my Honda.

I feel I am being unfaithful to my Audi TT”. Mr. Khalid did a graet job of finding a car that fitted my travels.

I am also very happy about other personnel as well.

Mr. Tom Van Fechtmann, the manager for the store from my first visit, made me feel welcomed. He and other staff members collectively made Honda an easy place to visit and get my car serviced and cared for. My car had a small issue that came up, and Mr. Van Fetchtmann went out on a limb to fix the issue. I was very impressed by his commitment to provide service excellence.

Today, Mr. Allon Swift, much like his name, got me in and out of the dealership after grade B type service on my Accord.

Overall, I am very happy regarding the service that is provided at the Wesborough location. I have found that the personnel at the dealership to be friendly, efficient, provides quality work and to be extremely professional.

Thank you.

Kishani

A little over a month ago I had the pleasure of working with Bethany and her team at Herb Chambers Honda of Westborough when I purchased a 2008 CRV. It was my first time going through the dealership process and everyone was very attentive and understanding. Bethany took the time to find out what was important to me and then applied that to our test drives. Two of the key selling points for me on the CRV were the backseat mirror built into the sunglass holder and the fold down center tray for accessing the backseat. Both small things, but since Bethany knew that my life revolved around children with severe special needs, my dog, and my family, she was able to find the car that suited all my needs and more. To date my Honda CRV is my second most pleasing purchase (second only to my dog). The car has performed beautifully in all types of weather. This being New England, I have had the opportunity to drive it in the snow, ice, sleet, slush, etc and I have always felt confident in the CRV’s handling and control. (To be honest during some of the big storms this winter, I felt safer in the CRV then I had in my previous car – a Jeep Cherokee.) I continue to be impressed by the service provided at Herb Chambers, whether its through Bethany calling to check in, an email from the service department, or simply knowing that I can always get my car washed – I feel valued as a costumer and part of the Honda family. I made the right decision when I went to Herb Chambers and while I’m sure my next vehicle will be many years down the road, I will be coming back to Herb Chambers because they have earned my trust and confidence. I am proud to be a Honda owner and thank you for the “great experience” of buying my new CRV!

11/28/08

I truly believe people should no matter what the circumstances to be treated with respect and composure. A recent trip to Herb Chambers Honda of Westborough gave me the notion of that very statement listed above. I observe the signs of an honorable or a dis-tasteful/weak dealership before any kind of service is done on any of my vehicles.

While at this particular dealership on 29th of November I noticed every team member working for one another and for the customer and not the dollar. I must say it really impressed me, Not only with my service but others as well. As long as I reside in this area I will only conduct my vehicle business with this dealership (they are the epitome of respect and composure).  If all the Chains of Herb Chambers are like this then I think the rest of the Consumer Market should take lessons!  Truly a customer who will never forget, Thank You.

11/26/08

Hi,
We would like to acknowledge the excellent service we received from one specific sale consultant, Chris Wagner at Herb Chambers Honda of Westborough. We were in contact with several auto dealers to purchase a used car, including sale consultants of other Herb Chambers dealership, but it was the 120% service we received from Chris that makes the difference – it be him coming down to Brighton to show us the car, and picking us up the next morning to sign the contracts at the dealership; his efficiency and his proffesionalism at the contract signing, as well as his knowledge on the specific car we bought and on the auto industry in general.
All in all, we were very happy with his service. One can find a good car in other auto dealerships, but it is the proffesional service that we received that will bring us back to Herb Chambers to purchase our next car.