Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 5, 2010

While I had a moment I wanted to take the time to point out the
superb service I received recently at Audi of Burlington. My sales associate
was Mr. Wayne Altavilla and his time and consideration made buying an Audi
one of the easiest choices I have made. I can honestly say this is the very
first time I have actually enjoyed buying an automobile. Mr. Altavilla was
down to earth, and a straight shooter. He took the time to compare several
cars  I was considering (A4 or 328xi) and we test drove both. At the end of
the day the accommodations provided by Mr. Altavilla and his consideration
for my needs as a customer made the decision for me. I bought the A4, having
had no intent on doing so when I arrived. Mr. Altavilla is a young guy, but
given he’s around my age it made the experience that much better because we
could directly relate. I sincerely appreciate his time. From purchase to
delivery Mr. Altavilla kept me up to speed on where everything was in the
process and did anything he could to ensure I was satisfied.
I received my car Weds 3 Mar and I have no regrets. I have spoken to
numerous friends and every time I tell them “if you?re going to go look, go
to the Audi dealership and ask for Wayne, you won’t regret it”.
I hope you all pass along my sincere appreciation for the courtesy and
professionalism of Mr. Altavilla.

December 23, 2009

Dear Mr. Chambers,

My wife (Barbara) and I recently purchased an Audi Q5 from your dealership
in Burlington. I wanted to let you know that we have had one of the best
sales experiences ever! Our salesmen “Wayne Altavilla” made the transaction
a pleasant, minimum hassle experience. He was personable, accommodating, and
extremely knowledgeable. In short, an outstanding representative for your
organization. He is such a good salesmen that he was able to sell us a Q5
without us having an opportunity to conduct a test drive or even having our
car in inventory. Now that is some selling! I hope you appreciate Mr.
Altavilla’s outstanding qualities and recognize the positive contributions
that he is making at Audi of Burlington.

Wishing you a wonderful Holiday and Happy New Year,
Fred & Barbara

August 12, 2009

I recently leased an Audi A4. I was assisted by Wayne Altavilla. He
has impressed me. Most dealers are only nice to customers until they make
their sale and get the paperwork signed. However, Wayne stands apart from
this in many aspects. He was like a true friend for me during the process.

Regards,
Vartan

June 27, 2009

Dear Mr. Chambers,
I had the pleasure of meeting your son George at the
Porsche Dealership in Boston in 2006. He was highly recommended by several
very good Friends when I asked where to go to buy a Porsche. George leased
me a 2006 Porsche Cayenne Turbo which I completely loved. I recently leased
a 2009 Audi 8 from George at your Audi Dealership in
Burlington. I was assisted by a salesman by the name of Wayne Altavilla,
what a decent, knowledgeable and obliging young man he was. My experience
was of the Highest Degree, I will return as often as possible to visit with
them, and I will greatly recommend George, Wayne and your Dealerships to all
my Friends and Family.

Sincerely,
Federico