Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

07/10/10

Dear Mr. Chambers,
I just want to send you a note to say how pleased I am with the way your staff handled my recent purchase of a used car from your dealership. Everyone I dealt with was professional and pleasant, and delivered on every commitment. I am happy with the car I purchased and very pleased with the way I was treated.

My special thanks are for Harold Cayouette at your used Cadillac dealership in Warwick. Harold did everything he could to make the car buying procedure hassle free for me. To use the overworked expression, he exceeded my expectations. I will recommend my friends see Harold when they are looking for a new car. I was also treated very well by Bill Shaw at your Lexus dealership in Sharon when I called for information. Bill explained your procedures for moving the car I was interested in from Sharon to Warwick. Also, Paul Nischo in Warwick helped everything go smoothly.

You understand the internet sales concept! Buyers like myself prefer to research cars on the internet, and finalize as much of the deal as possible on line before going into the dealership.  We specifically do not want to negotiate in the sales cubicle! Herb Chambers does an excellent job of showing your inventory on your web site. The many photos of the cars are good, and I particularly liked the Carfax reports. Thanks to you and your staff for helping me find and purchase the car I wanted.

Sincerely, Herbert

9/26/08

Your business is what it is because of you.
Congratulations on setting the bar so high!
Paula

Dear Mr. Chambers,
I just have to tell you about the service I received at your Saturn of Warwick.
I was pulling out of the Crowne Plaza to head back to Byron Michigan from participating in the Portuguese Water Dog show when my 2004 Rendevous stalled at the light. I sputtered and choked my way to the first GM dealership that I could find on a Saturday morning. I finally stalled out just in front of the service garage at Warwick of Saturn. I was extremely worried that being a Saturday, I wouldn’t be able to get it fixed. A.J. Pulvie greeted me at the door and much to my relief, welcomed me as if I were family. I explained that I had my dog with me and he put my worries to rest. I was allowed to bring her and her crate into the dealership to stay while the car was being worked on. The other employees were wonderful. The receptionist wanted to see her and told me about her dog. Several salesmen dropped by to show me pictures of their dogs that they had on their cell phones. I was asked if the dog needed water. I was offered their left over pizza. I was offered coffee, popcorn, internet, television and the local newspaper. Mr. Pulvie stopped out on many occasion to let me know the progress on my car. They had to send for a part which caused my wait to be 4 1/2 hours. They apologized often and I could have hugged each and every one of them. Never have I received customer care like I did at your dealership. It saddens me to think that no dealer in my area even comes close to what you offer.
There wasn’t one employee that didn’t acknowledge my presense. How you keep employee consistency such as what I experienced is beyond me.
Congratulations on the best service this 56 year old woman has ever had!!!!
Paula