Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

September 22, 2010

Herb, I hope you actually have an opportunity to read this and personally thank Davit Petrosyan, Service Consultant, for representing your company so professionally. I have had some serious problems with my Saab 9-3, which I purchased at your Saab dealership in 2008. Davit arranged for rental and loaner vehicles for me during the three week period that I was without my car. Davit is very knowledgeable and takes time to explain the problems. He is customer focused. I will continue to go out of my way to have my Saab serviced at your dealership once the warranty expires due to Davit. I hope you have an employee recognition program so that Davit can stand out amoungst his peers for providing exceptional service to a customer.

6/17/09

I want to commend Drew Hill on solving my issue promptly and professionally.  I had a refund due to me for an unused extended warranty contract, and my prior contact was initially responsive but then the communication went cold.  Drew picked it up for me, solved the issue, and I had a check promptly in my hands.  Not only did he fix it, he called me back, several times, to let me know what was going on.   Please pass on my thanks to him.

Regards,

Pat

5/22/09

Sir:

This is in follow up to a phone call I also made to your office yesterday.

I simply want to convey what a pleasurable experience I just had in the purchase of an extended warranty and dealings with Mr. Nate Piasta at your Boston Toyota location. I am usually the first to complain when things don?t go well but this is positive feedback…

Not being your customer and simply shopping around for best value for an extended Toyota warranty, I contact your Boston location. Before calling Nate, I went to the dealer were I purchased my car, called folks listed on Prius online Blogs and then called around to high volume dealers. Then, I spoke with Nate, who offered me an excellent price and made the entire transaction easy.

Just as FYI, based upon this experience, I will likely make the trip up to Boston when it comes time to purchase the 2010 Prius. What irks me is the many other dealers that even make cutomers haggle even when it come to selling a warranty?Nate made it simple by providing me a fair price and ability to purchase over the phone/fax.

Regards, Gary

¬¬¬¬¬¬¬¬¬¬¬2/26/09

Just wanted to say thank you for helping to resolve this matter.  We received the check yesterday. 
It is good to know that there is a place a customer can go to with any concerns.

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2/19/09

My husband and I purchased a 2009 Lexus IS 250 on 12-29-08 and picked it up on Jan 10th.  We originally signed up for the tire warranty that was offered for 495.00.  Subsequently, I changed my mind about the tire warranty and called the finance person before I took delivery of the car and told him that.  When I picked up the car on Jan 10th I signed some paperwork and he told me that I would have the refund back within 7-10 days for the 495.00 (we had paid for everything by check).  Since then I have made 3 phone calls and my husband even visited the dealership in person on Feb 14 and was told someone would look into it.  No one has gotten back to us and there has been no check in the mail.  At one point Rob Morris said he would get the check out on 2-9 by fed express and we would have by 2-10.  I told him regular mail would be better for us figuring he could mail it 2-9, but still nothing.   Can someone please look into this for me and get back to me?   Quite frankly I didnt expect the lack of customer service from Herb Chambers Lexus that we have experienced.

10/22/08

I just spoke to Richard and told him we would get a check out to him in the morning.

He was very thankful and said it wasn’t our fault and appreciated us correcting immediately.

Tom Van Fechtmann

General Manager

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10/22/08

In March of 2007, I puchased an Accord from Herb Chambers

with extended tire warranty from Alexico / Travel-Gard Corp.

In May of 2008, I had to replace two tires due to nail puncture. I submitted a claim

$175.00) for one tire (I wonder if two tires should have been covered?).

On 7-31 Connie Wasmer told me it had been approved and the

check would be mailed. On 9-11, I called again and was told it would

go out within 2 weeks. I left messages on 10-13 and 10-15. I still

have not received a check or a call back. I will pay closer attention

to warranties in the future. Five months is rediculous!

Can you help?

Richard

9/15/08

The service manager from Herb Chambers Honda of Seekonk made contact with both the client and Honda Corporation in regard to the issue with the locking mechanism in the CRV. Honda agreed to cover 70% of the repair and the client agreed to pay the remaining 30%, as they were no longer covered under the manufactures warranty. Herb Chambers Honda of Seekonk performed the necessary repairs.

Good Morning,

I lease a 2007 CRV from you. I absolutely love it and, to date, have been most satisfied with everything about the dealership. My vehicle has 50,000 miles on it (proves that I love it) and I plan to purchase it at the end of my lease in October 2009. I’m also thinking about purchasing a SmartCar at that time as well.

Now for my problem. The driver’s door lock and passenger door lock on the driver’s side have ceased functioning automatically. About five weeks ago it started. While driving, I could hear the locks click (as though locking) every so often. It got progressively worse to the point where now, even though I’ve manually locked both doors, the clicking sound goes off each time I brake and/or accelerate. The rear door lock also sounds like a machine gun in rapid fire whenever I brake or accelerate. I’ve called the dealer to ask if it would be covered under warranty and was told “no”. My brother-in-law, who is also a Herb Chambers customer and self-employed auto mechanic spoke to Tim at the dealership and asked him about my locks on my behalf. He was told that they couldn’t do anything at the dealership. I can fully understand anything having to do with the mechanics of driving being void after 36,000 miles or three years but really, what does the door locking system have to do with how many miles I’ve driven? Also, I am almost always alone in the car so it’s not like I have passengers who are using the locks. I would appreciate it if you at Herb Chambers corporate offices would consider repairing these for me under warranty. I was told it would be $350 per lock and quite honestly, I cannot afford that for a two year old car. Please take this matter under consideration and get back to me at your convenience. Until then, I remain under rapid fire.

Sincerely,

Noelle

8/25/08

On Monday the general manager, Mike Collins, contacted Yougha and by 12:30pm, same day, a reimbursement check was cut and ready to be picked up. The customer arrived to collect their check about an hour later.

I bought a 2 cars from land rover sudbury. The business manager Ben tuta ? when I bought the 2004 Subaru STI he force me to buy an extra warranty. I did bought it and the car had to many problems. So Ben the used car sales manager gave me money back and I bought the Porche 2002 Boxter. I strongly told him that I do not WISH to buy an extended warranty. Because I know that I would not keep the car for more than year. He told me if I don’t transfer from STI then I will lose the money. So I asked him what if I keep the car for 6 month and what if I don’t need the warranty. HE told me that I can cancel it and they will refund my money. So when I trade the cars in I went to him and I told him I want to cancel it. He told me that he will call them and send the paper work. I went back to the store after 6 weeks because I did not receive anything. He said it might take longer. So I waited another 4 weeks. and nothing showed up. I don’t want to assume anything but what if he told me sometghing not true that the warranty is not refundable ? Then I lose the $2200. He gave me the false information to make me buy the warranty. I did buy many cars from herb chamber and this was the first bad experience with dealer. Please help me on this.

thank you,

Yongha