Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

September 17, 2010

Hello, Mr. Chambers:

I’d like to pass along my praises for one of your service managers, Scott Lyon.  I purchased my 2006 Chevy Impala SS new from your Danvers dealership.
After my initial six months with the car, its reliability has been abysmal.
Scott has been an excellent advisor–constantly fixing/addressing poor craftsmanship and build quality.  Now at 64,000 miles and out of warranty, Scott works with GM to get many of my repairs covered by GM.  Today, my car was diagnosed with a major transmission issue.  Scott and Walter Pollack
(SP?) worked with Chevy to get that repair cover by GM.  As I said to Walter this morning, I would have gotten rid of this car long ago had it not been for Scott’s excellent customer service and getting GM to cover many of the repairs.  (And FYI, I do see Scott for regular maintenace jobs.)

Thanks,
Tom

July 23, 2010

Hi Herb, I just wanted to let you know what a great experience I
had at your dealership at 90 Andover St. Danvers, MA – I had the pleasure of
dealing with your employee Walter Pollack, talk about great customer
service! He was very friendly and professional and put me right at ease. He
went above and beyond to finding the problem we were having with our 2006
Buick Rainier.  I will be telling everyone I know that if they are having
car problems to go and see Walter!
Thank you again!
Noreen