Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

December 30, 2009

Approximately 3 months ago my wife and I purchased our 4th Saturn from Saturn of Warwick, and I must say that as always the staff was GREAT! From Frank Merino, our salesman to Debra Gleavey in Finance, they worked so hard to make us happy and just made the whole car buying experience fantastic.  But I must say that if it wasn’t for Ken Blowers who sold us our 1st Saturn 10 years ago, who knows where we would be today.  It is because of the professional, friendly and courteous staff that we keep coming back, as well as referring others that we know to Saturn of Warwick.  Mark Goldstein should be proud of his team, as I am sure he is.  It is just sad to see Saturn go.
Thankfully though the same familiar faces are still there. 

Since purchasing this new Vue it has been in for service several times for warranty work and I must say, Pat, John and AJ in Service, as well as the Service Techs, always make this experience better. I can honestly say that we never leave their unhappy.  On a recent trip to the Service Department our Vue needed to stay, so a courtesy vehicle was given to us.  A couple of days later we went to pick up our Vue, and I can not say enough good things about how our vehicle came back.  Evidently it was parked under a tree where birds reside and they made a mess of the vehicle, so before we picked up the Vue, John in Service had the vehicle reconditioned…It looked better than showroom quality!  It is because of this professionalism that keeps us coming back!  GREAT JOB! 

Now even though Saturn is no longer, I know that I could never buy another vehicle from another dealership and I will always refer family and friends to Herb Chambers Warwick dealership where they can take advantage of their concierge service in car buying.

Once again, Great Job!

Sincerely,

Joe

Dear Mr. Chambers:

I recently purchased a 2006 Saturn VUE (obviously pre-owned) from your Saturn of Warwick.  I had brought my 2003 Saturn Ion (purchased new from same dealer) for service. The weather was nice so I decided to take a walk around the lot just to look (I thought).  I look at the VUEs, Auras, & VUEs.  I then walked towards the back of the lot and a RED VUE caught my eye (official color-Chilli Pepper Red, my color-Boston Red Sox Red).  I thoroughly checked the body (mint condition) and sat in the driver’s seat–it was very comfortable and the interior was also in mint condition.  When my ION was ready, I asked AJ (A1-Service Advisor) if I could speak to a salesman regarding the red VUE. Rich LaRue came out to meet me and we scheduled a test drive for 2 days later as the part for my ION would be ready.

I test drove the VUE and fell in love; Rich LaRue was very thorough in  explaining all the controls (it was then that I realized that the vehicle  had a sunroof as it had a shade inside to cover the window). Needless to say, I purchased the VUE AND am keeping my ION as I love the car The VUE will come in handy during the winter, when I purchase garden supplies, and my German Shepard, Ruby, will love the additional room.

This is my third Saturn (first pre-owned) since 2000 and it all started with an awesome salesman, since retired, Rich Ricci.  When I was looking at the 2000 SW, Rich explained not only the features and controls, but also showed me how easy it was to change the bulbs! Rich was very courteous and professional and never talked down to me. It was a great buying experience.

In 2003, I totaled the wagon as it had a fatal attraction to a garbage truck (I was blinded by the sun, nobody got hurt except my driving pride).   Because I had to my a new car (I was traveling 600 miles per week at the time), I returned to Saturn of Warwick and asked for Rich Ricci. Rich asked why I asked for him; I explained that because he was so professional and treated me right the first time, I wanted to give him my business again. Thus the purchase of the 2003 Ion.

So, in 9 years, I have purchased 3 Saturns (at least I now have a car company I can trust and with Penske now involved, it will get more exciting).  You can be VERY proud of your Warwick dealership as I have always been treated with respect by your Service Advisors and Rich Ricci and now Rich LaRue.  I have had no major problems with my vehicles (of course, with age things wear out).

Just thought you should know that your folks in Warwick get it RIGHT every time.  THANK YOU.

Carol