Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

January 31, 2010

Salesman Frank Merino is the best salesman I have ever encountered.
He was extremely knowledgable, courteous, and polished.
I just returned from the Warwick Herb Chambers and placed a deposit on a
Saturn.  The test drive I/we took with him was safe and chuck full of
answers.
We didn’t need to ask one question.
I have been shopping for a used car for months and spoken with dozens of
salesmen.
He ranks at the very top!
I would surely send all of my friends to him!
Ann

I recently purchased a used 05 Lexus RX from this dealership. I
dealt with everyone and I mean everyone. Matt, Ira, Rusty, Chris..the list
goes on. I wanted to extend my thanks to the entire Auburn team for a job
well done. The exceeded my expectations and met my standard. I couldn’t be
more happy with my purchase and their professionalism. I was pleasantly
surprised at how easy going and friendly everyone was. My sales rep, Chris
Finneran, was pleasant and helpful. I was told he is deploying to Iraq soon
but hope when he returns that you take him back as he is an A player in my
book. I’ve purchased every kind of car from a Mustang to a Cadillac to an
Impala, and although my bank was fussy through this process, your stay made
it easier. 

Please accept my great thanks. Herb- you have a great team!
Ryan

Jun 23, 2009

Hi Mr. Chambers,
I am a customer of yours in the Lexus dealership in Walpole. We took my sister in law to your Chrysler Jeep dealership in Danvers last weekend and had Mr. Mark Cunningham as our sales associate. Actually, we had been to a few dealerships before landing at Chambers and had a very bad experience at
Ira Toyota so when we got to Chambers I sent her with her sister to look at the used car inventory and I went inside and I listened and looked around and I picked out Mr. Cunningham for Janice. He was very
professional but congenial; he was a great listener which is a very important characteristic
of a good sales person. He was able to get from her what it was she was looking for in a used car and he was the first sales person she was truthful with about how much she could spend on a vehicle. This has been a very hard time for her giving up her leased vehicle and pick out a used vehicle with a lot of miles on it is basically her lot for now.  I want to thank you and thank Mark Cunningham for the professionalism that
your dealerships bring to the public when shopping for cars is usually an exercise in dodging sharks and bombs and the trust level very low in the industry.
Thank you Mark for treating Janice with the respect she deserves.
Sandra

5/17/09

On 3/4/09 I bought a used vehicle from Herb Chambers Cadilac. After driving it for awhile I thought of my experience with your dealership.

It was second to none.

Replaceing the missing key, fixing the brakes, all made the difference.

When one of your people said they would be there, they where.

When one of your people said they would do something, They did it!

No nonsense. A good used vehicle at a reasonable price!

When I decide its time for a New car

I plan on seeing George Belivich. His honesty and integrity was well received and appreciated.

He went the extra step even with a lower priced used vehicle.

It is unusual in todays world to find a decent car dealership.

I may not buy a caddy, but I am sure George can fix me up with the right Herb Chambers dealership.

I drove down from Mass and I am glad I did.

Thank You

Sincerly,

Brad