Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

10/16/10

Hi,
I can’t believe I’m writing you for a second time about your Auburn dealership. (It should be a training center) We had the best experience working with Pat O’Brien Jr. in the parts department.  When we bought our truck we purchased tires to be put on later but they weren’t aggressive enough so we they ordered us new one.  The new ones were snow tires which I didn’t want.  We had planned to leave them on year round.  Pat did a lot of research to find us the right tires.  He was very nice about it and the new tires are perfect.  He was a joy to work with, very accommodating.
Also we had a couple of minor things fixed at the service department and everyone there was extremely pleasant.  Good Job….

8/11/10

We bought a truck yesterday and I had to write you about an
exceptional employee.  Jeff Moran  was probably the nicest, down to business
car person I have ever dealt with.  No only did he not waste our time, he
showed us a bed covers (on his own truck) and how it work.  He made our
truck buying experience a real pleasure.  I’ve never said that before.  As a
result of his help we are getting the cover and tires from your dealership.
He is a keeper…
Sue

08/04/10

To whom it may concern, I bought a 2010 chevy truck from you and
so impressed with Jonh Scola Jr that three months later came back to buy a
2010 chevy cobalt, and come to find out that John had been promoted to the
finance department, and it turns out that it was a perfect fit.  The reason
being is because he amazed me even more.  I can promise that you have a
customer for life as long as you employe people like Jonh Scola Jr, and rest
asured that I will most definately will send every freind and family member
to see him.

Sean