Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I purchased a 2011 Ford Fusion from your dealership in Westboro.  I dealt with Howie Reske.  I took delivery of the car and drove home to Ashland. 
‘The seat started to give me bad sciatic pain.  I told Howie and he told me to come back to see him.  I went back and test drove a 2011 Taurus and that too hurt my back.  Howie put in a call to Harry Maragianis at Toyota of Auburn. Harry gave me a very good deal on my Ford Fusion with 250 miles on it towards a 2011 Camry XLE.  At the Toyota dealership I worked closely with Jimmy Eldean and Shawn Connors. Mr. Chambers you should be very proud of your people because they really helped me fix a bad situation.  Thanks Again!!

December 6, 2010

I brought my Avalon to HCT of Auburn to get a headlight. Martin Dodd met  me at the door and assisted me right away with professionalism. Even though the part was not in that day, be assurred me it would come into his shop by early the next day. Martin called me at home to keep me posted and set up an immediate appointment for me. The service repair took less than one hour which was great. Now that I have experienced service at HCT of Auburn, I would not go anywhere else and this was all because of Martin Dodd. His business card says he is the Assistant Service Manager but in my opinion, he should be promoted to Service Manager. Thanks Martin for great experience as the service was EXCELLENT! 

Kim

7/13/10

I just wanted to leave a comment regarding one of your sales
associates- Gus Del Torro. Mr. Del Torro was very professional and helpful
in the leasing of my new vehicle. Just wanted to let you know of one of the
great people you have in your company. Thanks!

July 8, 2010

HELLO HERB,
                       JUST WANTED TO SEND A COMMENT ABOUT ONE OF YOUR
EMPLOYEES. NANCY AND I DELT WITH A MR.MARTIN DODD IN SERVICE. INTERACTING
WITH HIM WAS A TRULY PLEASURABLE EXPERIENCE. HE IS THE EPITOME OF A CUSTOMER
SERVICE ORIENTED EMPLOYEE. GREAT MANNERS, SENSE OF HUMOR, RESPECT, AND
DEMEANOR IN GENERAL. GIVE HIM A RAISE AND TELL HIM TONY SAYS HELLO!!!!  BY
THE WAY I WOULD LOVE TO KNOW IF TOYOTA WILL EVER BRING ITS DIESELS TO THE
USA. I HAVE USED THE DIESELS IN AFRICA, AND THEY ARE GREAT!!!!
BEST,
TONY

May 17, 2010

Hi, I am writing to you to let you know that the 2007 Dodge Dakota
I had recently purchased is the perfect truck that I was looking for. Jason
Roscavach was my sales representative and I want to forward the message that
he was extremely helpful and without a doubt is the best on the squad.

Again, Thank you.

May 14, 2010

I just want to say thank you for the incredible experience I had at
Herb Chambers a few weeks ago.
I have never been so happy or felt so comfortable as I did with the service
I received when I took my car into Herb Chambers.
I was helped by Martin Dodd, service advisor, who was helpful, friendly and
professional.
I will never hesitate to take my car to Herb Chambers whenever I need
service on my car.

April 15, 2010

I just spoke with your service manager–I think his name was Rich
(not sure)–and I was reminded again of why I choose Herb Chambers Toyota of
Auburn every time I need service done to my Tacoma.  I live withing 8
minutes of Wagner Toyota in Lancaster, and I choose to drive right past it
the extra 40 minutes to your service department because of your sterling
customer care–from the phone to the service bay to the cashier everyone is
always superb.  The service manager in Lancaster is miserable and
argumentative and rigid, while everyone at your dealership does a great job.
Just thought I’d share some positive feedback.  Very few people truly know
how to run a business and treat customers properly, congratulations on being
a part of this limited group.  And when it comes time for me to buy my new
Toyota I’ll be headed out to Auburn.  Thanks!

April 13, 2010

I just arrived at home with a new Corolla! My name is Luis
and i wanted to take time to appreciate the amazing staff that you have at
Herb Chambers Toyota of Auburn, one in particular Jimmy Eldean. On my first
visit I almost had no hope for a new car knowing that I was just a student.
I had previously gone to other dealerships and got turn down. Jimmy opened
up my eyes and presented all the options I had. I did not have funds for a
down payment and did not have a co-signer. He tried and tried and kept
trying to make getting a car a reality. He explained everything with details
and in ways that I can understand; I never doubted myself. He really went
the extra mile and beyond to make this possible for me. I also would like to
appreciate Jimmy for working around my very tight school and work schedule
to make this possible. I felt comfortable from day one to when I received my
keys. Jimmy working together with Sean (finance guy) make an amazing team! I
have and will keep recommending people to go to Jimmy Eldean for their next
car purchase. Jimmy did not only get me a new car, he inspired me to keep
trying my best in school and succeeding in life. Thank You Jimmy and Thank
You Herb Chambers.

April 12, 2010

Dear Herb C. and Dan B.,

     Just a quick hello and thank you for all the good deals of late.  I
recently said to a sales manager: It’s great to purchase a HC certified
Toyota from you today–but the bad news is I won’t see you for awhile cuz
it’s such a great deal!!

My best to you both as I venture out to Southwest Asia again…

MSgt Tom, loyal fan since 1996

March 16, 2010

Dear Herb Chambers,
I took my Daughter to your Aurbrn dealership to purchase her first new car on Sunday. We dealt with Jimmy Eldean. I have purchased several Toyota vehicles from this dealership in the past, but not recently due to an un pleasent experience with one of the Finacial people several years ago. Sunday’s experience was fantastic. Jimmy Eldean was a fabulous Customer care person. He gave us a very good deal, we did not have to haggle for hours,he made the whole buying experience a pleasure.
This man should be a role model for all your employees.
Jimmy ran around in the driving rain, got soaked, just to make this deal happen.
Also I would like to note that your General Manager and the financial guy were courteous, professional and very helpful as well.
It appears to me that there have been some very positive changes since I last dealt wth Herb Chambers and I look forward to future business, Sincerely Paul