Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

This is just a quick comment about my recent experience with Nate Piasta and Jillian McDermott at the Herb Chambers Toyota Boston location. It’s refreshing in this day and age, when everyone is working overtime to make a buck – to work two professionals that actually looked out for what was best for my situation. In this case buying out my lease was a better option than leasing a new vehicle. Let’s just say, the effect this ultimately has – is that in the near future we will be leasing a new Siena for my wife! So it will result in a new sale as well!

Thanks for your help

I had the pleasure of visiting Boston and unfortunately I had car
problems(overheating/engine) but fortunately I ended up at the Brighton Rd
dealership. I was in the city on a vacation visiting from Canada AND of
course Saturday afternoon at 4:00 pm I had issues with my Toyota. I promptly
call the service dept and they were more than willing to have a look for me,
as I was rturning home Sunday. Your Asst. Service manager Paul Caminiti was
absolutely excellent to deal with and while we came to no resolve at 4:45pm
on Saturday, he was more than willing to schedule me for first thing Monday
morning to get one of the mechanics on the job. The up side I had another
day to spend touring in the wonderful city of Boston and when I arrived at
the shop Monday morning Paul had everything ready to go and I had an
uneventful trip back to Canada. I have to say my interaction was nothing
less than exceptional and the professionalism from your team is second to
none. Having car problems in another country was a problem but having car
problems next to Herb Chambers is no problem at all. Thanks

October 14, 2009

Dear Herb,

Just a quick note to say that I really enjoyed the buying experience at Herb
Chambers in Boston and specifically, Mr. Flavio Fonseca our sales person. he
was professional in every way and in one case, drove out to our home in
Westford to deliver some last minute documentation. We were surprise and
impressed at this level of service.

In a post sales situation, we were worried about some ticking noises coming
from our steering wheel Flavio took this information directly to service who
arranged for a quick visit and even quicker remedy to all of our concerns.

Please let Flavio know how much we appreciated his loyalty to the sale. Your
organization clearly gets the message on keeping their customers happy.

Best Regards,

Dan

June 23, 2009

I want to acknowledge the exellent salesman Biola Balogun. for his
dedication to his work . He help me choose the car that was perfect for me,
I liked a Corolla but did not fit comfortable in it, I ‘m a tall guy. He
show me different options and finally came up with a Scion Xb which I ‘m
really happy to own. He also had very great patience as he get the exact
color (white)with all the options I wanted. I just move to Massachusetts,
and feel very happy about my new car. Also have to mention Christopher Wang
and Nate Piasta for helping me with finance excellent job over all !!!
Thanks
Carlos

5/29/09

Thumbs up to your Toyota of Boston!

Recently I bought an FJ cruiser and had a few warrantee issues taken care of by your service team. I have to say that I was very apprehensive about bringing my truck in to have someone else even touch it. Sounds crazy but I’m a car fanatic and have had bad experiences with my other vehicles. Seemed it would always come back with something else wrong or a new scratch, and treated like crap. Jim Pope and the rest of your people were complete gentlemen and took care of the issues I had. Best thing is, I never did hear that word no. That means a lot to me.

Thank you. -Steven

This thanks should really be going to Jim and your service team, but I know you will pass it along.