Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

September 12, 2009

On our way home from vacation, we collided with a ladder (debris)
on the Mass Pike on Wednesday morning, September 9, 2009 and suffered
serious damage to a wheel.  USAA arranged for a towtruck which towed us to
your agency in Auburn.  We were treated with the utmost courtesy and concern
by your employees, in particular, Jessica Cantwell and Joanne Arsenault.
They took us in and arranged to have our Sienna assessed and when it became
apparent that replacement parts could not be obtained until the next day,
Joanne arranged for a courtesy car from Enterprise so that we could get
around to a motel and restaurants.  We returned to your agency on Thursday
and again were treated with courtesy and concern.  Our van was repaired,
tested, and we were on our way home about 1PM, arriving home about 9PM with
no further adventures.

I want to congratulate you for your wisdom and foresight in finding
employees such as Jessica and Joanne.  They are a credit to your
organization and should be treasured.  I also want to thank them again for
their help and support and I ask you to pass along that message to them.

My wife, Audrey, joins me in this message and in sending you our

Best Regards,
Charlie

I recently bought a new Toyota Corolla LE, as a surprise for my
mother, from your store in Auburn. I want to commend your sales consultant,
Steve Wilbur, for his excellent help in resolving some issues, relatively
small, but bothersome, with the new car. Steve went well above the normal
level of customer service handling all of my concerns with careful attention
showing a genuine and sympathetic attitude toward my issues. You are to be
commended for having an employee of Steve’s calibur on your staff. I will
recommend your dealership to my friends who are interested in purchasing a
new car largely due to my experience in dealing with Steve Wilbur! Please
be certain that Steve is aware of our thoughts.

Thank you.

Deborah