Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

On Monday evening, I was in a dire situation and did not know what I was
going to do.  I had just arrived into Boston from Ireland and was unable to
locate my car keys (which were back in Ireland).  My husband flew back home
to Florida to work and I needed to drive to New Hampshire to pick up my
three kids at my in-laws.  My husband was able to locate your dealership in
Danvers and they made me a new key for the car.  It was now 6:00 pm and I
took a cab from the Four Points Sheraton in Revere to your dealership,
picked up the key and took the cab back to the hotel.  I followed the
directions given to reprogram the key but it did not work.  At that point it
was very late, I was very upset, and I called your dealership back to see if
they could help.  I spoke to a man in the sales department who said that he
was going to call me back and get me someone who could help.  I never
thought that he would call back but sure enough he did and told me help was
on the way.  It was now almost 9:00 pm and I got a call from Tony Messana
who works in your parts department.  He came all the way from home to come
and help me with my key.  When he arrived, he concluded that the key was not
programming due to the battery being almost dead.  He then called another
man named who also works in your dealership named Mike Zuccaro.  Mike also
came all the way from home with jumper cables to charge the battery and
program the key.  Tony then charged the battery with his hummer and was able
to program the key, which takes over 30 minutes to do.  It was now 10:34 pm
by the time we all left the parking lot of the Sheraton Hotel.  I know that
this had been a long story, but I needed to tell you some of the details
that took place that evening. 

I am truly touched and amazed by the kindness, generosity of time, and care
your staff exhibited Monday evening.  This also includes the sales staff and
the receptionist handling all of my phone calls.  Tony and Mike went above
and beyond what anyone should expect of them and I am forever greatful for
their unselfish act of kindness.  Your staff has restored my faith in
humanity in such a crazy selfish world.  I thank you, my extended family
thanks you, and most of all my children thank you for giving them back their
mommy.