Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

8/17/10

HI MR CHAMBERS,
 I RECENTLY PURCHASED MY FOURTH HONDA FROM YOUR DEALERSHIP IN SEEKONK MA.I HAVE TO SAY THAT THIS LOCATION HAS CONSISTANTLY PROVIDED SUPERIOR CUSTOMER SERVICE AT ALL LEVELS.  I’VE NEVER SEEN A MORE PROFESSIONALLY RUN OPERATION.
YOU HAVE PEOPLE LIKE RAYMOND GAGLIARDI, THE BUSINESS DEVELOPMENT MANAGER ,WHO HAS ALWAYS GONE WAY ABOVE AND BEYOND TO MAKE SURE THAT I WAS COMPLETELY SATISFIED WITH ALL FOUR CARS I HAVE PURCHASED.OR THE SERVICE MANAGER PETER SLOTA AND HIS STAFF INCLUDING TIM,SANDY AND VICTOR  WHO GO OUT OF THEIR WAY TO HELP OR THE BUSINESS MANAGERS PAUL ZITO AND BILL WHO TAKE A PERSONAL INTEREST IN EVERY CUSTOMER.
I HONESTLY CAN’T THANK THEM ENOUGH FOR THE PERSONALIZED ATTENTION AND 5 STAR CUSTOMER SERVICE I HAVE RECEIVED OVER THE YEARS.IT IS TRULY THE REASON WHY I HAVE REFERRED SO MANY FRIENDS AND FAMILY THERE .
 IN ANY EVENT, THANK YOU AND YOUR STAFF FOR THE TREMENDOUS JOB YOU ALL HAVE DONE.I REALLY DO APPRECIATE IT!!
SINCERELY,

WILL

8/9/10

Greetings Herb:

Last week, we walked into your Toyota of Brighton (Boston) show room to buy
a Rav4. Yesterday we took delivery of the same.

I want to give due credit and compliment the following for helping us and in
some instances going out of the way to help us what we want. Please take
care of them and give them our BIG THANKYOU for a service well done and a
very good customer service

1. Doug Courchesne – Main sales person
2. Paul J Seymour – Doug boss from sales
3. Nathan Piasta – Finance
4. Jennifer Sanchex – Licensing
5. Pat Markey – front desk
6. Tim

The above mentioned are really great to work with and they are the best, I
know of in your company.

Thank you & Regards

Lionel & Prema

06/22/10

We recently had some major service work done to our Honda Odyssey.
I want to compliment your entire service team, especailly Tim.  He was very
helpful, honest, and reassuring.  It was a pleasure working with your
company. Thanks!

12/31/08

Dear Herb,

I am pleased to be able to write to you with good news. My sister has completed her purchase of a 2009 Camry from Toyota of Boston. As usual we checked other Toyota Dealerships and hoped to complete our transaction with you.

I have to say this time Toyota of Boston definitely surpassed our expectations. Jillian and Tim and Patrick were wonderful to work with and always customer orientated. With your assurance I took my sister to Toyota of Boston and I am happy I did. Our salesperson was Mike, one of the people we had our disastrous experience with last summer. However, I must complement him as he was able to give an excellent presentation. I am sure it was difficult for him to see us again but he was able to rise above the situation and demonstrated good customer relations…

I have always admired your customer philosophy, honesty and work ethics. We have purchased from the following Herb Chambers Dealerships:

Dodge of Danvers, BMW of Boston, Lexus of Sharon and I am happy to add Toyota of Boston. to the list.

Again thank you for everything and have a Happy New Year

Kindest Regards,
Carole

_________________________________________________________________

12/24/08

Hello Herb

I have written to you before complimenting Pat Blake of Lexus and complaining about your Boston Toyota Dealership. Our experience there was so bad we ended up buying our Tundra LE from another Dealership.

Presently my sister is here for Christmas and is looking for a new Toyota to buy over the holiday. At this point I will not recommend she try Toyota of Boston without some assurance from you we would not be treated so badly again. We love your Lexus Dealership and your philosophy. However, from past experience that dealership does not follow your wonderful customer relations.

Looking forward to hearing from you

Carole

____________________________________________________________________

11/13/08

In this busy world it seems we always have enough time to complain but never find the time to say thank you. Bob and I would like to thank Patrick Blake for his wonderful and caring commitment to his clients. He is always pleasant and willing to listen to what his clients have to say. You never feel rushed or in a hurry when you are with Patrick. Patrick Blake is a tremendous asset to Herb Chambers Lexus in Sharon. We always have a feeling of confidence knowing that we can contact him at any time and he will solve a problem immediately to the best of his ability.

We have always been treated with respect at Herb Chambers Lexus of Sharon. However, I wish I could say the same of other Herb Chambers locations. At two other locations, Herb Chambers Toyota of Boston and Herb Chambers Collision Center in Braintree, we have been treated rudely and with disrespect which is something I would not expect at Herb Chambers locations.

We will definitely continue our relationship with Herb Chambers Lexus because of the wonderful treatment and respect we receive each time we go there. Again, I want to commend and complement Patrick Blake for his commitment to Lexus and especially his clients. It is unfortunate that we would not return to other Herb Chambers locations.