Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

My experience today at Ford of Westborough was the epitome of professionalism and service. Yesterday, I made a random call to service to inquire about having our recently purchased suv looked at. The front bumper was a bit loose at one corner (most likely a broken clip or bolt) I anticipated leaving it for a day or so. “Jeff” tells me to bring it in in the morning. Service was very busy, I waited about an hour, they corrected the problem, cleaned the vehicle and I was on my way. I couldnt believe it! Paul in sales, Josh in finance, and the service team. I really do appreciate this level of service. Well done!!

10/16/08

We had a great experience buying our 350 Suv Lexus.

Sam Prusak really made it easy and he was very low key and more than helpful. NO PRESSURE. I plan on telling our friends to go see him when they need their next Lexus. It was a pleasure dealing with everyone there. We found your team warm, polite and very inviting. The follow up before buying the car was a plus 10 and better. Thanks for such great service. I did go to other dealers closer to home but found that your approach was the best. We had already owned a Lexus. Sam was the best and a delight. My husband and I are very happy. We are enjoying the car so much.

Christine