Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Herb,
I had my car serviced this morning at you new BMW location in Sudbury. I
want you to know that my service advisor, Colleen Silver, provided
exceptional client service. I elected to wait for the 30K service that was
being performed, Colleen kept me informed during the entire process as to
the status on what was beng performed and estimated completion time. The
lounge and emenities are wonderful. As someone who is also in the business
of delivering a high level of client service to clients, I appreciate when I
find other companies and their employees doing the same. Great job by the
Sudbury Team! Thanks, John

March 15, 2010

I wanted to let you know about the EXCEPTIONAL service I received
today.  It was pouring rain and I needed new the new rubber inserts for my
wipers.  I came in and bought a pair.  A gentleman named Matt came over and
put them on my car.  I did not ask him to do this – but he did it on his
own! I was so impressed (and very happy too!).

I hope you can do something special for Matt – what a great employee!

September 28, 2009

My wife and I recently met Heather Roy, a salesperson at the Land
Rover Sudbury dealership. She assisted us in our search for a pre-owned
vehicle.
I would like to comment on Ms. Roy’s professionalism, knowledge of the
product and attention to the customer’s needs.  Ms. Roy was always
courteous, clearly answering every question about the vehicle, and she
followed up with phone calls and emails, making us feel that she hasn’t
forgotten about us.
We have been customers at the Natick and Sudbury locations for 15 years, and
we enjoy the quality of service and personalized attention we receive by the
staff.  Ms. Roy fits perfectly in the service oriented environment that
characterizes your organization, and that we have grown accustomed to.

Herb-
Congtratulations! This is  the first post service letter I’ve ever written.
I’ve been motivated to write at times, generally because I was so angry, but
ultimately realized that was a waste of my valuable time.
I am writing for the opposite reason. I never, in my 48 years of
consumption, have had as satisfying an experience as I did recently with Jim
Murphy and his team at your Range Rover dealership in Sudbury. Being in the
service business myself, I have wished that just once I could be treated
with the focus, respect, and care I deliver to my clients. I now can check
that wish off the list.
The better news is, my happiness coincided with your dealership making a
sale! Even though I live in New Canaan CT, I’ll now do all my car shopping
at your dealerships.
I can’t tell you how gratified I am that you are an American success story
for a good reason. Now I need to go back to work creating my own “story”.
Thanks again and keep up the GREAT work.
Cordially,
Justin
I like your website and ability to get to you as well!