Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I recently bought a new Toyota Corolla LE, as a surprise for my
mother, from your store in Auburn. I want to commend your sales consultant,
Steve Wilbur, for his excellent help in resolving some issues, relatively
small, but bothersome, with the new car. Steve went well above the normal
level of customer service handling all of my concerns with careful attention
showing a genuine and sympathetic attitude toward my issues. You are to be
commended for having an employee of Steve’s calibur on your staff. I will
recommend your dealership to my friends who are interested in purchasing a
new car largely due to my experience in dealing with Steve Wilbur! Please
be certain that Steve is aware of our thoughts.

Thank you.

Deborah

I purchased a 09 Sienna on the 26th of November and I just wanted to tell you that the experience was made very pleasurable by mostly by steve wilbur in sales he walked me through everything and I couldnt be happier with my new vehicle and the excellent coustomer service that herb chambers sales and financing shows. I havent had had the pleasure of dealing with the service dept yet but if it is anything like the sales and finance department im sure the experience will be just as smooth Thank you for having wonderful staff Sincerly Johnathan

11/12/08

Dear Mr. Chambers:

Worcester State College has just leased a 2008 Toyota Highlander with Herb Chambers Toyota of Auburn dealership and I must take the time to report on the level of customer service received from this dealership.

I found Mr. Steve Wilbur to be most helpful throughout the entire process – even while on vacation!  He was courteous and professional at all times.  I highly recommend Herb Chambers Mid-State Toyota dealership.

Regards,

Louise