Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

December 4, 2010

Dear Herb,
I recently purchased a certified pre-owned Lexus IS 250 from your dealership in Sharon MA. Upon entering your facility, we were greeted by one of your salesmen, Stephen Baker. He was just wonderful. On your website, I had found two models that I was very excited to see. Stephen not only immediately showed me these models, but even suggested I look at one that would be suitable for the sometimes harsh New England weather. He had great knowledge of the vehicle and I felt very comfortable with the non stressful way he handled the sale. The process of figuring out financing can be rather difficult however I feel I received a fair and reasonable price for the quality of this car.
Many people don’t get the praise they should for the hard work they do, so I wanted to be sure you knew what a great salesman you have on your team. If I, or anyone I know, are ever in the market for a new or used vehicle, I will be sure to send them not only to your facility, but will highly suggest they speak with Stephen.
I hope he receives the recognition he deserves.

Sincerely,
Deborah (proud owner of this beautiful car)

Mr. Chamber I just wanted to drop a quick note about the sales experience I had with my Smart Car. Mark Dupee, Umer Iqbal,and Steve Baker made my experience stellar! You should be proud to employ them all, as they represent your excellent reputation.Thank You’s to all involved! and Thank You for the obvious great customer service training you have dispensed! Andrew

PS If you are looking for a Plumber who holds the same high standards as you, I am at your service.