Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Sunday, March 06, 2011

I was simply out shopping for a possible purchase of my 5th Jeep Grand Cherokee. All of the first 4 previously purchased at another dealership from the same salesman. I meet Francesca Blansett who put me into the car of my dreams. She was friendly, professional, knowledgable and a wonderful sales person. I loved her immediately. She is a wonderful representative of the Herb Chambers family! I loved the Millbury dealership and also enjoyed working with Jeff and Steve as well. I think I have found a perfect fit for me and look forward to buying from Francesca again in the future! She is awesome! Thank you! Pam

Wednesday, February 02, 2011

I am taking the time to write a note of thanks as I was so
pleased with Steve and Jason with the sale of our truck. I knew what we
wanted, but could not do business with CT Ford companys as they wanted me in their showrooms. I was not going to travel to be snowed. Places close
by would not budge with prices. Many of the places became quite rude when
I commented on my knowledge and prices gained by Herb Chambers. Jason
hussled to find trucks within our cost, but still could not easily find
the color.  He then swapped trucks off a lot in CT with a dealer who was
most difficult to me.
We bought the truck we wanted for with the price we could afford thanks to
Steve and Jason. I will return time and time again as I do not mind the
travel distance to do business with someone you can count on and trust. I
have complimented Herb Chambers to many friends and family and will
continue as I know the value of the word. Thanks again!

Sheryl

October 27, 2010

Hello..

Just back from purchasing a 2007 Cadillac CTS form your Kia dealership in Burlington.  I couldn’t be more satisfied as to how everything was handled by your staff. Steve, Billy, and Leigh-Anne couldn’t have been more helpful in making this purchase an easy process. They are an excellent example of how a dealership should be run !!!

Best Regards…

Rolf

10/3/10

The experience was wonderful I give Steve from Herb Chambers of Somerville, Massachusetts was wonderful. Steve was a real people person, he was not pushy he was wonderful to work with he explained us everything in detail, I would recommend him to anyone. I would give him a hundred in everyhting!

01/05/09

Mr. Chambers,

I’ve written many times regarding a recent purchase of a used minivan and a few problems I’ve had with it. Thanks to you and your staff all those problems were addressed and corrected. Per my last communication, I still had “doubts” with the van. I did in fact follow up with Jeff Albert at your Millbury location. He had Dan assist me with a 2005 Jeep I had my eye on (all the while they took the van in to inspect for me per my request to ease my mind). Long story short, I took delivery of the ‘05 Jeep Grand Cherokee 12/29/08 and have loved it every moment. I want to mention everyone I encountered at this location… Dan my sales associate, Jeff Albert, Steve the used car manager, Ken in service right down to who ever was the one that cleaned the Jeep for delivery.
I have to admit I was leary about buying through another one of your stores but they all restored my faith! I can’t express enough how well I was treated and the effort everyone took to ensure I was happy and satisfied with what ever it was I drove. I’m not one who usually has my vehicles serviced at the dealership but this one will only see the Millbury service bay! Thank you to all at Millbury Chrysler/Jeep/Dodge for putting my mind at ease and into a vehicle I feel safe in again.

Mr. Chambers,

I wanted to follow up regarding the issue I had with my Town & Country in that the steering rack had failed and caused a major safety concern. Both your Millbury Chrysler location and Ford of Westborough we’re able to correct the problem timely. They came to me, dropped off a loaner car and returned to my location when the work was complete. I want to extend a special thank you to Mr. Jeff Albert, General Manager of the Millbury Chrysler location for taking the time to reach out to me to ensure the work would be complete and accurate (even though it was Westborough fixing it). I expressed my concern with non “Chrysler tech’s” completing a major repair. He advised if I was still concerned to bring the vehicle to him and he’ll have the tech there inspect it with me present. He also mentioned if I was still not happy he would assist me with trading out and into something I felt safe in….. needles to say, I still have the thought of something happening so I am planning on looking into a 2005 Jeep Grand Cherokee he has in stock. I trust based on the level of courtesy I have already received from them it will be a smooth transaction. Thank you as well for your “check’s and balances” to ensure customer satisfaction on all levels from the start of the purchase all the way down to service and providing to your us, your customers.

Happy Holiday’s to you and your entire staff.

Bill

Recently i had to bring my new Smart car to the Chambers collision center for repairs, Steve at that location was very helpful in explaining to me how the repair was going to go, The job was done in a very short time ( 10 days ) and then it was arranged to have my Smart delivered to my home in Dedham. The car looked better then than it did when i purchased in September, Many thanks to Steve and the staff that worked on my car

Bob