Smart Center

We want to hear what you have to say about your contact with any
Herb Chambers dealership, whether it’s good or bad. We want to make sure you are getting what you deserve, a great experience!

Name: Phone Number: Email: Which dealership is involved in your story? Which department(s) are involved?
Sales Service Finance
Parts Other

Tell us about your experience. Human Test: How do you fly by car or plane? By checking this box you are permitting your comments to be posted on HerbCares.com and agreeing to our Terms and Conditions. We NEVER post last names or e-mail addresses.

Herb Chambers Welcomes You!

Categories: Herb Cares
Posted on September 17, 2008

Herb Chambers

Please upgrade your Flash Player

To gain the full experience you must upgrade your flash player. Download Adobe (Formerly Macromedia) Flash Player 9

Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Herb Chambers

Sue – Boston, MA

Categories: Service Dept.
Posted on May 12, 2009

5/12/09

I recently bought a Smart Car from your dealership and had it on the road for about a month when I experienced a strange problem. I was unable to move the shift from drive to any other gear. I panicked and called the service department. I was told that you close at 7 so if I could get it in by then they would help me out right away. It was about 5:30 and I was in Waltham so I wasn’t very worried. Then I hit an amazing amount of traffic and ended up getting there just as you were about to close the doors. Nathan Haugh, one of your service consultants listened to my issue, called the Smart technician, who had already gone, and fixed my problem himself in about 15 minutes.

I am very impressed by Nathan’s committment to service and the dealership’s committment as well to support employees like Nathan who are willing to go the extra mile to help a customer in need. I am very happy that I chose to do business with you and I can assure you that I will do all my future auto purchases through one of your dealerships.

Keep up the good work! -Sue

Be The First To Comment