Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

July 8, 2010

HELLO HERB,
                       JUST WANTED TO SEND A COMMENT ABOUT ONE OF YOUR
EMPLOYEES. NANCY AND I DELT WITH A MR.MARTIN DODD IN SERVICE. INTERACTING
WITH HIM WAS A TRULY PLEASURABLE EXPERIENCE. HE IS THE EPITOME OF A CUSTOMER
SERVICE ORIENTED EMPLOYEE. GREAT MANNERS, SENSE OF HUMOR, RESPECT, AND
DEMEANOR IN GENERAL. GIVE HIM A RAISE AND TELL HIM TONY SAYS HELLO!!!!  BY
THE WAY I WOULD LOVE TO KNOW IF TOYOTA WILL EVER BRING ITS DIESELS TO THE
USA. I HAVE USED THE DIESELS IN AFRICA, AND THEY ARE GREAT!!!!
BEST,
TONY

7/7/10

Hi,

I e-mailed the following to Daniel the Service Manager at Herb Chambers
Lexus:

Daniel,

Thanks to you and your team for your excellent customer service in the
repair of my Lexus RX300.  You went beyond my expectations and restored my
confidence in your service department and I will continue to be a customer
of the Herb Chambers Lexus service department.

Best Regards,

Vic

June 26, 2010

Today, I went to the dealership for a routine oil change and to fix 3-4 issues with the car. It was actually the best experience that I ever had for service at your dealership as well as other dealerships.

The service advisor, Erio Perez, was polite and very knowledgable about potential issues. He suggested that I should change the brakes even if it was not at your dealership to avoid damaging the rotors.

The mechanic, Beltron Oltron, was also very good. He was also polite and knowledgable. He sat in the car with me to diagnose the rattle that I was having. Even though I could not reproduce the rattle as loud as it usually is, never once did he say I could not hear it or that’s normal (as I heard this from other mechanics before).

I just wanted to leave some good words for the two of them. This was the best experience bringing in my car for service at any dealership.

06/22/10

We recently had some major service work done to our Honda Odyssey.
I want to compliment your entire service team, especailly Tim.  He was very
helpful, honest, and reassuring.  It was a pleasure working with your
company. Thanks!

June 8, 2010

I brought my car in for service today. Aubrey Markham was the
Service Advisor. It ceases to amaze me how nice he is.  My car’s problems
were fixed in a timely manner and his professionalism is above and beyond
anything that I could ever expect.  Thank you for having him as an employee.

June 7, 2010

This letter is to praise the truly outstanding service of Colleen
Silver at BMW of Sudbury. She is one of the best service representatives I
have ever dealt with. Over the course of the past ten years, she has
consistently provided fast response, thoughtful advice, and is honest and
friendly in all her interactions. She sets expectations well and then always
meets or exceeds them.

While the whole service and technical departments are excellent, you have a
true gem in Colleen Silver. You and we are lucky to have her!

Sincerely,

Throop

June 2, 2010

While traveling on Patriot’s Day, 2010 from Vermont to Waltham, MA
for a final job interview, I encountered problems with my 2004 Audi A4.  I
pulled into your service bay at 4:30PM on that Monday.  I was greeted by
your service department, and Joe had stated that they could take a look at
the vehicle, and determine if I could drive it back to VT or have to stay in
Boston overnight, as the service department was closing.

Joe took great care of me, while the mechanic determined that my speed
sensor needed replacement.  I was ready to drive back home, but the vehicle
could not get started again.  5:30PM, and I was stuck.

Joe convinced the mechanic to stay late and fix my vehicle, which would
normally take 2 hours to complete.  They had the car fixed and cleaned by
6:30PM!!!

I will now be a Herb Chamber’s Audi fan forever!  Your guys stayed late to
fix my car…..and I got the job in Waltham!  I am now a Bostonian and Herb
Chamber’s customer.  Joe and his mechanic deserve a BIG raise!

Sincerely,

Jason

May 8, 2010

Dear Herb,
I wanted you to know that over the past 6 years I have been extremely impressed with the service I’ve received at your Norwood (now Sharon) location.  My service consultant is HOLLY BRUGLIERA and she is OUTSTANDING! She always ensures every last detail is handled, she is courteous and professional and she has taken the time to get to know me personally.  It is this type of personal high touch service that motivates me to drive to your dealership versus Lexus Watertown.  Please recognize HOLLY for all that she does.  She exemplifies the “Herb Chambers Brand” and for that I thank you!!!
Sincerely, Rich

Herb,
I had my car serviced this morning at you new BMW location in Sudbury. I
want you to know that my service advisor, Colleen Silver, provided
exceptional client service. I elected to wait for the 30K service that was
being performed, Colleen kept me informed during the entire process as to
the status on what was beng performed and estimated completion time. The
lounge and emenities are wonderful. As someone who is also in the business
of delivering a high level of client service to clients, I appreciate when I
find other companies and their employees doing the same. Great job by the
Sudbury Team! Thanks, John