Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

June 8, 2010

I brought my car in for service today. Aubrey Markham was the
Service Advisor. It ceases to amaze me how nice he is.  My car’s problems
were fixed in a timely manner and his professionalism is above and beyond
anything that I could ever expect.  Thank you for having him as an employee.

June 7, 2010

This letter is to praise the truly outstanding service of Colleen
Silver at BMW of Sudbury. She is one of the best service representatives I
have ever dealt with. Over the course of the past ten years, she has
consistently provided fast response, thoughtful advice, and is honest and
friendly in all her interactions. She sets expectations well and then always
meets or exceeds them.

While the whole service and technical departments are excellent, you have a
true gem in Colleen Silver. You and we are lucky to have her!

Sincerely,

Throop

June 2, 2010

While traveling on Patriot’s Day, 2010 from Vermont to Waltham, MA
for a final job interview, I encountered problems with my 2004 Audi A4.  I
pulled into your service bay at 4:30PM on that Monday.  I was greeted by
your service department, and Joe had stated that they could take a look at
the vehicle, and determine if I could drive it back to VT or have to stay in
Boston overnight, as the service department was closing.

Joe took great care of me, while the mechanic determined that my speed
sensor needed replacement.  I was ready to drive back home, but the vehicle
could not get started again.  5:30PM, and I was stuck.

Joe convinced the mechanic to stay late and fix my vehicle, which would
normally take 2 hours to complete.  They had the car fixed and cleaned by
6:30PM!!!

I will now be a Herb Chamber’s Audi fan forever!  Your guys stayed late to
fix my car…..and I got the job in Waltham!  I am now a Bostonian and Herb
Chamber’s customer.  Joe and his mechanic deserve a BIG raise!

Sincerely,

Jason

May 8, 2010

Dear Herb,
I wanted you to know that over the past 6 years I have been extremely impressed with the service I’ve received at your Norwood (now Sharon) location.  My service consultant is HOLLY BRUGLIERA and she is OUTSTANDING! She always ensures every last detail is handled, she is courteous and professional and she has taken the time to get to know me personally.  It is this type of personal high touch service that motivates me to drive to your dealership versus Lexus Watertown.  Please recognize HOLLY for all that she does.  She exemplifies the “Herb Chambers Brand” and for that I thank you!!!
Sincerely, Rich

Herb,
I had my car serviced this morning at you new BMW location in Sudbury. I
want you to know that my service advisor, Colleen Silver, provided
exceptional client service. I elected to wait for the 30K service that was
being performed, Colleen kept me informed during the entire process as to
the status on what was beng performed and estimated completion time. The
lounge and emenities are wonderful. As someone who is also in the business
of delivering a high level of client service to clients, I appreciate when I
find other companies and their employees doing the same. Great job by the
Sudbury Team! Thanks, John

April 29, 2010

I can not express how wonderful my experience was when bringing in
my 2009 Kia Sedona to have a problem fixed. Your service people were
extremely friendly, experienced and helpful as when a efficient. My car was
fixed quickly, returned cleaned and vacuumed. I will be returning shortly
for a additional repair when the part is sent6 to the repair department. I
am so lucky to have such an professional respectful dealership nearby to
handle any problems. Your team deserve a well earned thank you.  Oh, yeah, I
love my Kia.

4/29/10

Hi Herb,

Just wanted to drop you a quick note on one of your service people at HC
Ford Westborough. I called to get information on what might be involved in
getting my 2007 F-150 inspected prior to making a long drive on our upcoming
vacation. The service rep I spoke with was Carrie and she was fantastic. She
listened to what I wanted (Important) and spent the time necessary to make
sure I was well informed about all options, pricing, and scheduling
availability. My conversation with her is enough to convince me to have my
vehicle serviced at HC Ford of Westborough.

Sincerely,
Peter

P.S. – It would be great if your dealerships started offering Nitrogen tire
inflation

April 28, 2010

Hi Herb, As my wife Gail and I mentioned when we sat with you at
the FEI dinner last October, the guys at MB-Natick are absolutely
outstanding. The Natick store has been and will continue to be the “only”
place we will go for sales and service. They are continuing to uphold the
tradition of quality and integrity that I know you demonstrate in all of
your business intiatives. I’m just about ready to look into my next C300 and
Gail will follow in late 2010 or early 2011. J C Cabanos will be selling us
our 7-8 Mercedes. On another subject, you said during your FEI presentation
that you always answer e-mails and telephone calls. You reiterated same
duing our conversation. You are a man of your word, as several of my
colleagues in the Boston business community have told me of your
responsiveness to their communications. I applaud you for that.
My very best wishes for contiued success. Regards, Al

April 24, 2010

I would like to thank the Service Dept. on a job well done. I went to
your shop for an oil change and an inspection sticker, I got more than that.
My brakes were feeling soft when applied, now they are perfect. must of been
low on fluid. As far as all other service done to my 2002 Chevy Tahoe, A1
work.

Again thank you very much. I will definitely use your service the next time
I need work done on my vehicle.

George

April 23, 2010

Mr. Chambers,

I wanted to let you know what a great staff you have at the BMW Commonwealth
ave location. My wife had driven from CT to Boston for a sensitive family
matter last week and the fan clutch went out on our 5 series, leaving my
wife stranded. Rick Bunker and the rest of the team at your Commonwealth Ave
location could not have done a better job of being accomidating to my wife
and turning around a very stressful situation. Rick was able to make an
emergency appointment, get the five series properly repaired that day and my
wife was able to drive home that afternoon.

I hope you can recognize Rick and the rest of the Commonwealth ave team
members for not only doing their job well,  but for going above and beyond
to help out a long time BMW customer ( 20 years, 12 BMWS)

I hope you expand to Fairfield County, with Regards, RAA