Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Friday, December 10, 2010

Dear Mr. Chambers:

I am writing to express my sincere apprication for the service I received at your Warwick Cadillac dealership. In particular these comments are directed regarding Brian Gallant, Service Consultant but indead those who are affiliated with the Service Department including the Service Manager and the service technicians should share with respect to these comments.

My wife, Nancy and I purchased a 2008 Cadillac SRX 4X drive vehicle in August of 2010. This beautiful automobile had only 12,000 miles on it and currently has 17,000. We have had to bring this car in for service on several occasions. While in each case we have received courteous service we have unfortunately experienced many more issues than one would expect with a vehicle which such low mileage. Most recently the engine light came on indicating a problem with the cam shaft. Further the brakes on this 4 wheel drive vehicle have been an issue since we purchased the car. I must admit I was a bit exasperated when I brought the car in this past Wednesday (12-08-2010). Mr. Gallant was absolutely terrific in patiently listening and more importantly hearing my frustration. I can now say to you that he made me feel confident that every problem would be attended to and that all mechanical issues would be resolved. Since our car needed to stay we were reserved a courtesy car from Enterprise as is your policy. This experience was achived with a minimum of hassle and we were soon on our way.

Yesterday afternoon we received a call from Brian “updating” us on the progress on what the mechanics were doing and when we might expect completion (depending on parts avaivability etc.) Last night after another phone call telling us the work was done we picked up our car and everything that needed to be done was completed to our satisfaction. Please accept our heart felt thanks for employing this caliber of personnel. Brian was not only professional but kind, courteous and sincere. This is our third purchase from Herb Chambers and we can assure you it will not be our last.
Further when our friends ask us about our experience in buying our Cadillac you can be assured we will highly recommend your dealership.

Respectfully,
Gerard & Nancy

I used to frequent Foreign Motors West, and this was my first experience with Herb Chambers BMW Sudbury.  Your free drop-off/pick-up service is incredibly convenient, and a key reason that I will go back for future service.  The oil-change pricing was very reasonable as well.

I’d like to especially compliment Colleen, my BMW Service Advisor.  She was very helpful and easy to deal with, and she went out of her way to get me the parts that I needed.  It was a great experience all around.

Thank you.

Chris

Dear SIr:
    I am sending this email to you to tell you how grateful I am to have received outstanding customer-support and service at your Toyota Service facility in Auburn, MA. 

    While driving my Toyota Sienna from Mount Kisco, NY to Leominster, MA, on Interstate 84 and then the Mass Turnpike, my battery warning light illuminated. I immediately began shutting down non essentials to conserve battery reserve. I recalled travelling through Auburn, MA on another occasion and  immediately redirected my route of travel there. Thinking through what could have happened, I concluded a drive belt failed. I had an audible indication, but thought the serpentine belt tensioner or belt pulley might need minor adjustment.

    This was my first experience with Toyota of Auburn. I expected to be turned away, however, I was pleasantly surprised when I was processed in the Service Area by a Ms. Angela Kiesman, Service Advisor. Ms. Kiesman and her
technician(s) delivered professional support and service. Ms. Kiesman is highly customer focused. While waiting, I completed important business transactions/communications  via your internet facilities. Thank goodness (no lost time or opportunities).

    I enjoyed your Toyota of Auburn location value added services, such as the internet and computer terminals to access the internet. I am a happy satisfied customer. Thank you for outstanding-performance, customer-service, and exceptional customer-support.

    Can we do more business? If possible can Toyota of Auburn provide estimates for the following work for a Year 2000, Toyota Sienna LE, 1. Labor and parts for the exhaust system (exhaust manifold pipe, cataytic converter and tail pipe) 2. Labor and parts for Timing belt replacement 3. Minor hood front edge cosmetic work to remove rust and repaint.

Melbourne

December 6, 2010

I brought my Avalon to HCT of Auburn to get a headlight. Martin Dodd met  me at the door and assisted me right away with professionalism. Even though the part was not in that day, be assurred me it would come into his shop by early the next day. Martin called me at home to keep me posted and set up an immediate appointment for me. The service repair took less than one hour which was great. Now that I have experienced service at HCT of Auburn, I would not go anywhere else and this was all because of Martin Dodd. His business card says he is the Assistant Service Manager but in my opinion, he should be promoted to Service Manager. Thanks Martin for great experience as the service was EXCELLENT! 

Kim

December 7, 2010

I would love to address a formal note to Mr Chambers in regards to my excellent service conducted through Mark Ravine. He is a delight. I feel confident of my service because he overseas my car. He gives me direct and timely feedback. Although my Mini rarely needs to go into service:) I am always impressed with Mark and his staff. Please let him know he has a fan club.

Ps I hope you are able to get ” the greek ” super mechanic back soon. He was a character and talented.

Nora

July 24, 2010

Good Day,
I just wanted to send a quick note as I sat in your waiting area to say how much I love all three Smart cars I own and comment on your Service EMP Al.

Thanks again,
SteveB

July 25, 2010

I was unable to be reached by phone since my last visit there. However I want to say that I am completely satisfied in all areas of the survey.They did a great job,Jon the person in service,great job.

James

July 6, 2010

I want to commend Mr. David Wilson and Mr. Gregg Grace of your
Danvers dealership.  My wife and I were up from Newport for a wedding in
Peabody and on the way up my brakes failed on our PT Cruiser.  We had the
car towed to your dealership and being a holiday weekend I wasn’t sure it
could be fixed in time to return home.  Both Mr. Wilson and Mr. Grace were
extremly helpful and knowing that we were stuck without transportation back
home worked hard to make sure they could get the car fixed and back to us
before the holiday weekend started for them.  My wife and I were extremly
grateful for their help specifically and impressed with their
professionalism in both reassuring us and getting the car fixed while
keeping us informed of every step along the way (the mechanic should be also
commended for his work).  Your service department is first class and I would
recommend them to anyone as a place that puts the customer first and
provides first class service.  Thanks again and thanks to Mr. Wilson and Mr.
Grace.