Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 05, 2010

Dear Mr. Chambers,

     I wanted to personally thank you for the excellent service that I have
received working with your dealerships.  I recently purchased a 2002 Porsche
911S through Infinity of Boston and brought it into Porsche of Boston to
have the car looked over.  My experience was truely top-notch across the
board.
     As a former auto-shop operator, I was very impressed with the work of
your Porsche technician Steve Harrison.  He was clearly very knowledgeable
about the cars he works with, presented a highly professional attitude, and
was meticulous in his review of my 911.  He had no problems answering my
many questions about the car, and seemed to honestly care about me as a
customer, which is a rarity in this day and age.  The service manager on
staff, Frank Miscioscia was great to work with as well.  He was honest and
thorough in providing background information on my vehicle, and was willing
and well qualified to answer all of my questions.
     I have been an Herb Chambers dealership customer on multiple occasions
in the past, and will unquestionably return as a customer in the future.
Once again, thank you for providing excellent service across the board.

Sincerely,
     Luis

Today I was in for service and even though it took a little longer
than
expected,I was taken right in By Heather Bohana and she made sure
they gave the service That I wanted (oil change & Sticker) and they
even vacumed the car also. THank-you Herb Chambers!

March 2, 2010

I am very lax in writing this letter.  On December 4, 2009 I
brought my Dodge Ram trunk in because of a loud noise coming from the fan.
It was discovered that a pen had gotten stuck in the distribution chamber.
It was not clear how or whose fault it was that the pen got there.  I worked
with Charles Thibault on the problem and he decided that he would grant me a
one time goodwill consideration.  I wanted you to know how much I
appreciated this and how much this meant to me.  I will continue to be a
customer and will gradly recommend your dealership.  Charlie certainly
deserves a “high five” and I am very grateful to him.
Sincerely,

Carl

3/2/10

i recently purchased a 2009 elantra touring wagon at your
dealership in auburn ma. all your sales people were great! i received what i
think was a great price.
this is the 5th hyundia i have owned. it is the first from your dealership.
i
could never get a deal there before. i would not hesitate to return there
for
my 6th hyundia.
on another matter, i brought my other hyundia in for an overheating problem.
your service department was top notch. they fixed the problem that another
service place could not.
i am happy to report that the car is running like a top. i can’t say enought
about your service department. they were to notch.
in closing thanks for a positive experience.

February 22, 2010

To FMW Service Department:

I cannot begin to explain the professionalism, care, and value that FMW has shown to me as a customer. And by all means, I am not an frequent MB buyer, I didn’t even buy my vehicle through Herb Chambers!  I will now though and here is why! 

I inherited a 2002 C230 Kompressor with extremely low miles along with some extremely expensive problems.  Both my father and myself have gotten our MB’s serviced here before and have had nothing short of a delightful experience.

Furthermore and specifically, Ken Black should be noted as a not-so-average service manager.  I have had MANY vehicles serviced at a number of different dealer owned service shops and no experience has come closely to FMW.  Ken has gone out of his way on MULTIPLE occassions to help me maintain my problematic vehicle.  He is driven to maintain customer satisfaction and from my research, many others share the same opionion.  FMW has a fair and honest service department that I would never hesitate to reccomend.

Sincerely,

Scott

Wellesley, MA

Please feel free to use this message in any advertising or internet posting, I approve it and stand by my word.  If you would this letter sent via US Mail please let me know to whomever and wherever you would like me to send and I will do so personally.

February 12, 2010

I purchased a 2010 F-150 from the Braintree Dealership. Right from
my first involvement( and since )with the Sales and Service Depts has been
outstanding. Recently I had problems with my Sync System. The Service Dept.
spent the time and manhours in resolving the issue. I have come to really
appreciate Sync and missed it when it was not available. I want to praise
Service Tech Jim Richards for his diagnostic skills in solving the problem.
I have not experience, for some time, the caliber of customer sevice that
this dealership provides.  Sincerely, Don

02/10/10

I had a tire bust on my RAV4. I called for an appointment and was
very pleased they fit me in so quickly to replace the tire (and an oil
change).  I had paid for tire coverage.  They did not see me as having the
tire coverage, so it took for me to dig out my paperwork when I leased the
RAV so I could show them that I did.  (I guess the tire coverage place
changed names or something).
I just wanted to say that despite this initial snag, everyone was very, VERY
helpful, from the finance manager (I belive it was Steve or Scott) on down.
But most helpful of all was Jessica Cantwel in service.  She went above and
beyond to make sure that I was taken care of, calling me several times and
letting me know how things were being done.  I have bought two corollas, two
rav4s, an echo and probably more that I cant remember from this particular
dealer, so i appreciate the extra effort.  Thank you.

January 31, 2010

This morning Jan 31, I went to your dealership for service as a
result of my Civic starting to make a strange niose on saturday afernoon.

When I called them, they said they had an opening on Sunday which I thought
was absolutely faantastic.

Upon arrival I was treated very courteously by Adam in Service who promptly
logged me in and took my car in the service area.

I went to the lounge where I enjoyed using my computer and your guest
wireless network. Another plus.

Within 30 minutes, Adam came to me stating threy had found and corrected the
problem which was an errant rock that had bounced up by the driver side tire
and got stuck in a cavity near it.

He said no damage was done to my car which was good news.

The other good news was when he gave me the bill, or should I say when he
didn’t give me the bill. Ha! Ha!

My compliments to Herb Chambers and his staff!

I have always brought both my cars to Westborough Honda and this last trip
jusr reinforced why I go there.

Good job, Adam and the Service Technican who found the problem.

Yourss truly;

Donald

January 29, 2010

Dear Herb,

Thank you for all your help. I want to commend the outstanding service I
received at the Boston BMW service department. Melissa Stetty, Paul Chella,
and Bill Masurick were so professional, caring and on top of servicing my
BMW (and me) for that matter. I have been buying cars from you for many
years and there will be many more ahead.

Thank you

January 28, 2010

I am a new customer to herb chambers in somerville within the last
6 months or so.
nathan haugh is my service advisor and has been so professional, that i am
sold on herb chambers altogether.
consider me a new loyal customer because of him.
rich