Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

8/5/10

I just purchased a used Honda CRV from Herb Chambers Honda of
Burlington and would like to comment on what a positive experience it was.
This was my first experience buying a car by myself and I was intimidated.
After doing months of research and looking at similar cars online, I was
pleased to find a quality vehicle at what I think was a fair price.

I consider myself fortunate to have worked with Sergio Urquijo to buy the
car. Sergio was a pleasure to work with and I appreciated his approach. I
felt no pressure and everything went very smoothly. When I bought the car he
told me that they would go over the car and make sure everything was in good
working order. I was pleased with the outcome – new brakes and rotors,
alignment, differential service, replaced fluids, wiper blades, a second
automatic lock key, etc. I felt that I was delivered a tight vehicle in good
working order. And I thought that was the end of that.

But then I noticed that the automatic lock for the driver’s side passenger
door was not working and there was a small area on the rear door hinge where
the paint had chipped off. I was nervous about bringing the car back to
address these things because I thought that for sure once the sale had
closed, that would be the end of the good treatment. I was very pleasantly
surprised that Sergio was extremely responsive to my concerns and resolved
everything efficiently. I felt that he was very concerned about making sure
everything was all set and that I was happy with the car.

It was a very big deal for me to buy this car. I am now a single mother and
trying to make ends meet is challenging. For me, buying this used car was a
stretch. I wanted to find a nice, safe, and reliable car that could take me
and my son on many wonderful outdoor adventures, and I feel that I found
one. For Sergio to treat me with the respect of someone buying a fully
loaded, brand new car made the whole experience much better and more
positive than I expected it to be. I hope this car lasts me a very long
time. But I will return to your dealership should the need arise, with great
hopes that Sergio will be there to help me. And I will also recommend him
and your dealership without reservation. Thank you so much.

Judy