Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Tuesday, December 21, 2010

After spending 7 months at a competing dealer group, recruiting and training salespeople, I
would like to make some very positive comments about your Seconk Honda Store. As part of my training, our
students and employees will mystery shop the competition. What I tell them has not meaning, unless they
compare it to something. Your staff at Seconck, did a very impressive job in handling their “clients’.
Bravo!!! It is good to see that you train your people properly with dedication to their customers.

March 4, 2010

I had such a great experience at this dealership this past week.
Once I arrive at the dealership,I told my salesperson Maged Aboudib what I
was looking for, what I didnt want and what I was looking for my payments to
be.  He went and found a car on the lot that fit my criteria.  During our
test drive, he was very informative both about my specific car as well as
Honda in general.  He was able to answer all of my questions in regards to
the Certified warranty and made it very easy to understand.  Maged was in no
way pushy with the sale as he allowed me to sit in the car and take things
slowly once we arrived back at the dealership.  Once the sale was complete,
I had to wait a few days for the car.  Maged called me with updates on the
car and kept me updated with what was happening with the car.  Maged made
his best efforts for me to get the car on Wednesday.  He was able to get the
inspection, registration, interior and exterior fixed even with the small
obstacle we ran into…and we still met the goal for Wednesday pickup.  He
went above and beyond what was necessary.  I appreciate his help and would
offer this dealership to friends and family in a heartbeat.  Thank you Maged
and Herb Chambers Seekonk for making my experience as pleasant as it was.
Thanks again!

August 24, 2009

Hello Herb,

I wanted to let you know I first contact Honda-Seekonk  a few weeks ago.
Fred Celest was very helpful. I had gone to Balise Toyota in Warwick to
check out a car and the service was horrible I walked out. I stopped in at
Seekonk without planning to and asked for Fred, he hooked me with LJ. LJ was
so great and patient and I wasn’t sure what I wanted and how much I can
afford, but he helped me and I sighed the papers for 2007 Civic Hybrid. I
never thought I could afford and own a Hybrid. Paul Zito has been great all
week as I tried to get a loan from my bank and was denied and needed to go
to AAA ( for the lowest rates)
I picked up my car Saturday and love it !!!!

Your staff is wonderful and I am happy to boast about my purchase and
service from Herb Chambers Honda in Seekonk. I look forward to a long
lasting relationship for years to come.

August 11, 2009

Dear Mr. Chambers,
    After having a really poor experience at another Honda dealership where
we’d gone to to purchase a new car, my husband suggested that we try the
Herb Chambers Dealership in Seekonk.  We arrived there after work at 6:30 in
the evening and the salesmen were all very busy.  Someone greeted us at the
door and asked if anyone had tried to help us.  When we told him that no one
had, he said that he would send someone right over.
    Within moments, Bruce Stein arrived and offered to help.  Although I
suspect that he had already had a long busy day and probably had not eaten
since lunch, he patiently explained at lenght how the government was
processing Cash for Clunkers auto purchases.  He was calm, friendly, detail
oriented, professionally dressed and professional in his manner -
outstanding.  He made buying our new Honda Accord Ex-L a very pleasurable
experience!
    When it came to financing, it was about 9:00 PM and Tom Arsenian was
just a pleasure to work with as well.  He was smiling and welcoming as well
as very professional.  He affered us a panorama of services for our new car
and processed the paper work quickly and efficiently, again – outstanding!
    We felt that you should know that because of the treatment we received
by these two gentlemen, we would’t hesitate to recommend a Herb Chambers
Dealership to our extensive group of family and friends.
     Since we know that the polished approach to the public exhibited by
Mr. Stein and Mr. Arsenian come directly from the tone you expect from your
personnel, we’d like to thank you for a VERY nice experience.

    Best wishes for your continued success and thanks again,
    Nancy

6/17/09

Hello,

I would just like to say that my bad experience with Herb Chambers Honda of
Seekonk has completely changed to a GREAT one. Scott was more then helpful
in finding a resolution to this problem. He was very nice and understanding.
He helped in picking out another car that I truly feel I am going to be
thrilled with…and it’s a Honda! I couldn’t be more happy. I’d also like to
mention that I was unaware of how much of their time and effort has gone
into trying to resolve the problem with the title. I got a chance to speak
to Cliff and find out that I had misunderstood some of the stuff he had
said. I am so happy that I was able to sit down with Scott and review all
the options that were available to me. This has truly changed to a positive
experience and I will absolutely recommend Herb Chambers to friends and
family! Thank you very much!!!!

6/16/09

Hello,

I have had a horrible experience with Herb Chambers Honda of Seekonk. I bought a certified used ‘05 Toyota Corolla back in the beginning of May. I drove the car for a weekend and had to return it due to a problem with the title. I was told it was a small problem that would be resolved within 3 days. They set me up with a free rental and everything was fine. . . That is until I tried to call and find out what the issue was and no one seemed to know. I was getting different stories from people and no one would call me back. After about a week of this I complained to the sales manager and at that point I received a phone call from the saleman that I had bought the car from. His name is Cliff. He is by far, the most rude person I have ever had to deal with. I also speak to customers everyday at work and I would never talk to them the way he has talked to me. He has told me not to call him. This is MY CAR, that I spent a lot of money on! Herb Chambers had to pay my first car payment because it was due a week ago. I was told the title would be in on June 5th. That was almost 2 weeks ago and no one has given me any answers. Cliff says he’ll call me and he never does. I end up calling him. In my opinion, this is the worst customer service experience I have ever had! I am in the process of contacting the Better Business Bureau in regards to this matter. I would like the title, or a replacement car for the same price…or my money back!

Nicole

10/27/08

Hi Herb,

I won’t take up too much of your time but I recently had some work done on my Honda Accord to take care of a nagging problem I had been having. I spoke with Peter Slota and he told me to bring it over. He went for a test drive with me and I could tell from the look on his face that he was committed to getting to the bottom of this. And that is exactly what he did! Problem solved!

I’ve owned a lot of cars in my days and had a lot of work done on them but Peter Slota made that THE BEST AUTOMOBILE SERVICE EXPERIENCE that I have ever had. That’s right, Herb, THE BEST !!! Please thank Peter for me.

Regards,

Mark

Where to begin,

My car buying experience will be something I’ll be talking about for some time to come. Your team in Seekonk delivered the ultimate new car buying experience. Not to bore you with details, but I was pushed around by Boch Honda prior to coming to Herb Chambers. The Seekonk team started in the “negative trust” territory if you know what I mean. I was so disillusioned by car dealers. Everyone at the Seekonk facility is the reason my experience was so amazing…everyone. The smiling receptionist eager to help, the professional, honorable sales manager and our awesome young salesman. The car was delivered when promised, inspected, immaculate and our salesman took the time to go through each and every feature on the car and never rushed me. Please, look up my sale – I took delivery yesterday, 8/27/2008 and congratulate each and every person involved. (don’t forget the nice ladies on the front desk)…You can’t buy the kind of advertising that a satisfied customer can give you.

Thanks again

Maureen