Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Friday, February 18, 2011

I just want to compliment your service department in Westborough (Honda).  I have been a customer for several years and have always been treated very well.  Most of the service department knows me after the incident 2 years ago when my car (Civic hybrid) had extensive water damage after a poorly done repair elsewhere.  I recently brought my new car in due to warning lights on–turns out a squirrel was nesting in the engine (I have the WORST luck!!).  My service advisor Scott was very caring, even called me at home to make sure I was ok because when I left the showroom I was pretty upset.  Rich was amazing as always.  The shuttle driver Jeff suggested I call my insurance company to see if the damage would be covered (it was), and I am so thankful for that–I was so worried about a huge bill and his suggestion saved me days of worry.  But of course, it’s never as bad you think, and the repairs were even less than my deductible (and I know they were done right). Scott was off for two days, and Rick took over my case for those days, and he always knew what was going on and was A+!  As always, 5 stars, just thought you should know!

August 16, 2010

Dear Herb,

I purchased my vehicle from your Lexus dealership back in June of 2007 right before the dealer moved to its current larger location and I have been working primarily with Scott from your service department.  I just want to express that he’s exceeded all my expectations of a service representative.  I have a Toyota and a Volvo at home and I take them to their respective dealers for any service work and out of all the representatives I’ve worked with, Scott has stood out amongst all of them.

On every occasion that I had any problems with my vehicle, whether it be mechanical, electrical or even just a simple recall, he’s assisted me with professionalism and genuine care.  He informs me of the entire process (prior to the work), keeps me informed through the process and performed all the services without any problems even when it came to something as simple as helping out when my vehicle was frozen in snow from a snowstorm.

He is the only reason why I return and will continue to return to this dealer for my future needs.  In fact, I intend to purchase the third generation IS when release simply because of Scott.  I have not yet had a single bad experience with Scott and I know I never will.  I have worked with several service representatives at your dealership as well including Jessica whom Scott took over for.  He even made that transition smooth which usually is not the case.  I want to thank Scott and if there was any person I’d recommend for a promotion, he would be at the top of my list (and honestly the only one of my list).

I have also called into Lexus directly and left them the same positive feedback on Scott.  He upholds the Lexus brand and its world-class customer service.

6/17/09

Hello,

I would just like to say that my bad experience with Herb Chambers Honda of
Seekonk has completely changed to a GREAT one. Scott was more then helpful
in finding a resolution to this problem. He was very nice and understanding.
He helped in picking out another car that I truly feel I am going to be
thrilled with…and it’s a Honda! I couldn’t be more happy. I’d also like to
mention that I was unaware of how much of their time and effort has gone
into trying to resolve the problem with the title. I got a chance to speak
to Cliff and find out that I had misunderstood some of the stuff he had
said. I am so happy that I was able to sit down with Scott and review all
the options that were available to me. This has truly changed to a positive
experience and I will absolutely recommend Herb Chambers to friends and
family! Thank you very much!!!!

6/16/09

Hello,

I have had a horrible experience with Herb Chambers Honda of Seekonk. I bought a certified used ‘05 Toyota Corolla back in the beginning of May. I drove the car for a weekend and had to return it due to a problem with the title. I was told it was a small problem that would be resolved within 3 days. They set me up with a free rental and everything was fine. . . That is until I tried to call and find out what the issue was and no one seemed to know. I was getting different stories from people and no one would call me back. After about a week of this I complained to the sales manager and at that point I received a phone call from the saleman that I had bought the car from. His name is Cliff. He is by far, the most rude person I have ever had to deal with. I also speak to customers everyday at work and I would never talk to them the way he has talked to me. He has told me not to call him. This is MY CAR, that I spent a lot of money on! Herb Chambers had to pay my first car payment because it was due a week ago. I was told the title would be in on June 5th. That was almost 2 weeks ago and no one has given me any answers. Cliff says he’ll call me and he never does. I end up calling him. In my opinion, this is the worst customer service experience I have ever had! I am in the process of contacting the Better Business Bureau in regards to this matter. I would like the title, or a replacement car for the same price…or my money back!

Nicole