Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Mr Chambers my son bought his first new car 09 Challanger at your Danvers store last January. I just purchased a used 07 Jeep last night at your Aurburn store. The reason for email I used to be in your business as a salesman,used car manager and general sales manager and was successful but wanted a change and changed my career into construction sales/manager that changed happened 25 years ago now I am retired because of illness but that won’t stop me. I went with my son to buy a new car I know the owner of a Dodge store south of Boston he did business with me on the construction side, I tried to purchace a Jeep 6 years ago and last January could not come together but felt I owed him first shot. So we went on line he found the car he wanted at HC Danvers they were great (sorry I forget their names) remember talking to sales manager told I live on the Cape my son has a trade told him what it was he gave me a number site unseen got the deal done over the phone. I know you would rather deal in person but he understood we have long drive to Danvers and he did not want to waste our time gave good deal over the phone we appreciated that, drove up and came home in my son’s new Challanger. Auburn same thing salesman Jim Aldean ,I think sales mgr.Alex, and GM Dan and F.I guy all where great, product knowlege is 20% how your treat people knowlege is 80%.Never had to use your service dept my no doubt I would be treated the same. Dealing with people all my life as yourself if you prove yourself and play on same field only expect the BEST and your people at Herb Chambers are just that. I feel I would be treated the same at HC if I bought a $10,000 used car or a $200,000 Bentley . I do know a profit has to made can’t imagine the cost just to flic the light switch at your dealerships. So with that said from what I’ve seen my other son senior at college will be buying a car in a month and he will by at HC. Thanks for helping the economy and yourself for having such great employees. Thank you Henry

11/25/08

I was in the Auburn dealership on 11-18-08 with a blown out tire trying to figue out if it was covered under the extra warranty I purchused when I purchused my wifes scion.  It had been 2 1/2 hours before anyone let me know what was going on.  I was very upset at this time in which I had spoke to one of the sales men.”TONY BONILLA”. I have only good things to say about this gentalmen.  In the matter of seconds he had explained to me what was going on as well as the new tire in my hands.
I at this time offered to buy Tony a coffee or something else if he would like.  He had told me “thank-you very much but I am only doing my job and it was not nessesary to repay him.  I would like to let you know the loyalty TONY BONILLA has for your company.
Thank You
Marc

11/1/08

My husband and I would just like to thank you and especially your staff at the Auburn location.  We just purchased a new Scion XB and your crew was not only professional but also personable.  Jeff Moran has been working away, crunching numbers, and keeping in constant contact in regards to the final sale details.  Brian Lee processed all of my paperwork acurately and promptly.  I also have to give thanks to Peter (I believe) in the finance department.  He took his time, went over all of the paperwork thouroughly, and had a great personality as well.  I had purchased through Herb Chambers Auburn in the past and my confidence had been shaken…today really made me regain trust.  All of your staff made us feel welcome and taken care of in the way a customer should be treated upon making a large purchase in this shaky economy.  Thank you again!