Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Dear Mr. Chambers:

I recently purchased a 2006 Saturn VUE (obviously pre-owned) from your Saturn of Warwick.  I had brought my 2003 Saturn Ion (purchased new from same dealer) for service. The weather was nice so I decided to take a walk around the lot just to look (I thought).  I look at the VUEs, Auras, & VUEs.  I then walked towards the back of the lot and a RED VUE caught my eye (official color-Chilli Pepper Red, my color-Boston Red Sox Red).  I thoroughly checked the body (mint condition) and sat in the driver’s seat–it was very comfortable and the interior was also in mint condition.  When my ION was ready, I asked AJ (A1-Service Advisor) if I could speak to a salesman regarding the red VUE. Rich LaRue came out to meet me and we scheduled a test drive for 2 days later as the part for my ION would be ready.

I test drove the VUE and fell in love; Rich LaRue was very thorough in  explaining all the controls (it was then that I realized that the vehicle  had a sunroof as it had a shade inside to cover the window). Needless to say, I purchased the VUE AND am keeping my ION as I love the car The VUE will come in handy during the winter, when I purchase garden supplies, and my German Shepard, Ruby, will love the additional room.

This is my third Saturn (first pre-owned) since 2000 and it all started with an awesome salesman, since retired, Rich Ricci.  When I was looking at the 2000 SW, Rich explained not only the features and controls, but also showed me how easy it was to change the bulbs! Rich was very courteous and professional and never talked down to me. It was a great buying experience.

In 2003, I totaled the wagon as it had a fatal attraction to a garbage truck (I was blinded by the sun, nobody got hurt except my driving pride).   Because I had to my a new car (I was traveling 600 miles per week at the time), I returned to Saturn of Warwick and asked for Rich Ricci. Rich asked why I asked for him; I explained that because he was so professional and treated me right the first time, I wanted to give him my business again. Thus the purchase of the 2003 Ion.

So, in 9 years, I have purchased 3 Saturns (at least I now have a car company I can trust and with Penske now involved, it will get more exciting).  You can be VERY proud of your Warwick dealership as I have always been treated with respect by your Service Advisors and Rich Ricci and now Rich LaRue.  I have had no major problems with my vehicles (of course, with age things wear out).

Just thought you should know that your folks in Warwick get it RIGHT every time.  THANK YOU.

Carol

6/10/09

I will not get into all the details and problems that I had with my 2008 Outlook, which was eventually bought back by GM. This letter is about one of your employees. During all my months of frustration, your service manager George Rigo was there to help me. He is a total professional and gentlemen. He always took my calls and never made me feel like a was a bother. When you have to call numberous times about the same problem, you start to feel like a nut. He is a definite asset to your company. He has great people skills and a very calm mannerism. It is hard to find valuable employees and I think he definitely one.  I just felt he should be recognized for his work!!!!!

Nancy

11/21/08

Dear Herb,
I must tell you about the fantastic customer service I am in the midst of while I search for another car. Ken Blowers, Dave Elliott & Paul, at your Warwick location have been role models for great service, no-pressure, “can-do” attitude and a sincere interest in doing what is best for the customer.  I don’t know if I’ll buy a car there, but I certainly feel compelled to do my best to purchase something from these gentlemen. I initially looked at cars at Dedham Auto Mall, but left feeling like I’d just been mugged in the slums. Then I went to your dealership and felt like a kid in a toy store.

Herb, I just want you to know how terrific my experience has been so far. Be proud and please be sure to let them know how great they are!
Sincerely,
Neil

9/26/08

Your business is what it is because of you.
Congratulations on setting the bar so high!
Paula

Dear Mr. Chambers,
I just have to tell you about the service I received at your Saturn of Warwick.
I was pulling out of the Crowne Plaza to head back to Byron Michigan from participating in the Portuguese Water Dog show when my 2004 Rendevous stalled at the light. I sputtered and choked my way to the first GM dealership that I could find on a Saturday morning. I finally stalled out just in front of the service garage at Warwick of Saturn. I was extremely worried that being a Saturday, I wouldn’t be able to get it fixed. A.J. Pulvie greeted me at the door and much to my relief, welcomed me as if I were family. I explained that I had my dog with me and he put my worries to rest. I was allowed to bring her and her crate into the dealership to stay while the car was being worked on. The other employees were wonderful. The receptionist wanted to see her and told me about her dog. Several salesmen dropped by to show me pictures of their dogs that they had on their cell phones. I was asked if the dog needed water. I was offered their left over pizza. I was offered coffee, popcorn, internet, television and the local newspaper. Mr. Pulvie stopped out on many occasion to let me know the progress on my car. They had to send for a part which caused my wait to be 4 1/2 hours. They apologized often and I could have hugged each and every one of them. Never have I received customer care like I did at your dealership. It saddens me to think that no dealer in my area even comes close to what you offer.
There wasn’t one employee that didn’t acknowledge my presense. How you keep employee consistency such as what I experienced is beyond me.
Congratulations on the best service this 56 year old woman has ever had!!!!
Paula