Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

August 6, 2010

Dear Herb,
I wanted to let you know of a fantastic experience I had yesterday at the Service Dept. of the Hyundai dealership in Auburn. 

I was finishing up my Meals on Wheels route, right in Auburn, when all of a sudden, my fairly new Santa Fe literally stopped working.  I work for Evercare Hospice and had to get to a patient’s house immediately and was desperate to get there as fast as I could.  I was able to restart the vehicle and barely get it into the dealership.  Within 5 minutes of hearing my concerns (more about my patient than the car), I was out the door with a loaner. 

Within a few hours, the car was fixed, ready to go, and all covered under warranty.  Kudos to Bob Pascarelli and his team!  I did bring them a thank you attached to some donuts, but wanted to publicly tell Herb and all that read this….THANK YOU!

Sincerely,
Melissa