Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

    I would like to personally thank you and tell to you about mine and my daughter’s recent visit to Westboro Honda. Rose Garceau our sales consultant and Gregg Vitello your general manager were outstanding. I would like to thank them for their professionalism and also for the relaxed atmosphere they showed my daughter Kimberly and I when we were buying a car for her.
    They were able to put together a price and an interest rate that we were able to afford. I am 55 years old and I’ve bought a few cars in my life but never was I so at ease or under any pressure to buy.
     I would also like to thank Josh Mono in the finance department again for not pressuring to buy but giving me, a father peace of mind an extended warranty that was affordable to our budget.
     Thank you again and I will definitely be doing business with your company in the near future.
                                               

      Patrick

Lois

December 4, 2010

Dear Herb,
I recently purchased a certified pre-owned Lexus IS 250 from your dealership in Sharon MA. Upon entering your facility, we were greeted by one of your salesmen, Stephen Baker. He was just wonderful. On your website, I had found two models that I was very excited to see. Stephen not only immediately showed me these models, but even suggested I look at one that would be suitable for the sometimes harsh New England weather. He had great knowledge of the vehicle and I felt very comfortable with the non stressful way he handled the sale. The process of figuring out financing can be rather difficult however I feel I received a fair and reasonable price for the quality of this car.
Many people don’t get the praise they should for the hard work they do, so I wanted to be sure you knew what a great salesman you have on your team. If I, or anyone I know, are ever in the market for a new or used vehicle, I will be sure to send them not only to your facility, but will highly suggest they speak with Stephen.
I hope he receives the recognition he deserves.

Sincerely,
Deborah (proud owner of this beautiful car)

My wife, Jennifer, and I purchased a Lexus RX350 from the Sharon location last year and have been thoroughly impressed with both the Herb Chambers company and its philosophy.  By comparison, the nearby Acura dealership where I purchased my 2004 Acura TL seems dumpy and ill-equipped to handle my issues.  While I love my car, I was not enamored with the purchase experience and have never enjoyed any service experience I’ve had there. I’d like to put my vote in for Mr. Chambers to open up an Acura dealership nearby so that I can purchase my next car from him!

Regards,
Tom

December 6, 2010

Dear Mr. Chambers,

We recently purchased a 2010 Honda Odyssey at the end of October.  We want you to know how pleased we were with the Herb Chambers experience, with particular mention to a wonderful Sales Consultant named Mr. Jonathan Dias.

Mr. Dias warmly greeted us and walked us through every concern we had in deciding whether to buy the 2010 or 2011 Odyssey.  Having owned 5 different Honda vehicles ourselves, it was more important to us to learn about new features and dealership warranties as we already know the value of owning such a great car.  We thoroughly enjoyed working with Mr. Dias.  His knowledge of the new vehicle was impressive and he answered all of our questions and more. 

We were pleased with how Mr. Dias handled the negotiation process as we were able to trade in our 2001 Honda Odyssey and drive away within a few days with a wonderful updated car.  Mr. Dias also followed up his excellent customer service and called to see if he could assist with any questions or concerns.

We hope you will recognize and commend this wonderful employee.  It was truly a pleasure working with Mr. Dias and Herb Chambers dealership.

Best Wishes,
Marcy and Tim

November 26, 2010

Hello,
My husband and I recently purchased 2 vehicles from Herb Chambers Toyota of Boston.
We are very pleased with the way we were helped by three of your employees Brad Taylor, Nathan Piasta and Ryan McDonnell. 
Ryan was able to answer all of our questions regarding the vehicles. He was thorough in explaining the vehicle?s equipment, options and service.
These three men are definitely asset to your companies.
A very happy customer
Cathy

November 1, 2010

My 2008 Prius was finally involved in the accelerator/floor mat recall program. Last Sunday I took my car over to Herb Chambers Toyota of Auburn to leave it so that the recall could be completed during a scheduled appointment on Monday. I walked out into the showroom and met Jason, a salesman. We looked at a 2010 Prius IV and took it for a test drive. During the test drive service called me to say the recall had been completed on my 2008.
The test drive was successful. My wife and I have a “glitch” in our credit history but the dealership was willing to work with us to maximize rebates and minimize expenses. On Monday evening we drove out with our new Prius.
Thanks Herb Chambers for a dealership that is professional yet humanistic.

October 29, 2010

Just a quick note to commend both Bobby Haddad and John Chiavelli for their professionalism and attention to detail regarding my purchase of a certified pre-owned 2007 Chevy Impala.  The car has been exceptionally maintained and having my own mechanic inspect the car, he found it in perfect condition.  Your price can’t be beat.  The atmosphere at the dealership was relaxing and pleasant.  Again I would like to single out Bobby Haddad for his handling of my purchase.  John Chiavelli was great as well, facilitating all my paperwork with both the RMV and my insurance company. You have gained a new customer and whenever I purchase my next vehicle, it will be from a Herb Chambers dealership.  Oh…and by the way I love the car!

October 27, 2010

Hello..

Just back from purchasing a 2007 Cadillac CTS form your Kia dealership in Burlington.  I couldn’t be more satisfied as to how everything was handled by your staff. Steve, Billy, and Leigh-Anne couldn’t have been more helpful in making this purchase an easy process. They are an excellent example of how a dealership should be run !!!

Best Regards…

Rolf