Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 5, 2010

While I had a moment I wanted to take the time to point out the
superb service I received recently at Audi of Burlington. My sales associate
was Mr. Wayne Altavilla and his time and consideration made buying an Audi
one of the easiest choices I have made. I can honestly say this is the very
first time I have actually enjoyed buying an automobile. Mr. Altavilla was
down to earth, and a straight shooter. He took the time to compare several
cars  I was considering (A4 or 328xi) and we test drove both. At the end of
the day the accommodations provided by Mr. Altavilla and his consideration
for my needs as a customer made the decision for me. I bought the A4, having
had no intent on doing so when I arrived. Mr. Altavilla is a young guy, but
given he’s around my age it made the experience that much better because we
could directly relate. I sincerely appreciate his time. From purchase to
delivery Mr. Altavilla kept me up to speed on where everything was in the
process and did anything he could to ensure I was satisfied.
I received my car Weds 3 Mar and I have no regrets. I have spoken to
numerous friends and every time I tell them “if you?re going to go look, go
to the Audi dealership and ask for Wayne, you won’t regret it”.
I hope you all pass along my sincere appreciation for the courtesy and
professionalism of Mr. Altavilla.

3/2/10

i recently purchased a 2009 elantra touring wagon at your
dealership in auburn ma. all your sales people were great! i received what i
think was a great price.
this is the 5th hyundia i have owned. it is the first from your dealership.
i
could never get a deal there before. i would not hesitate to return there
for
my 6th hyundia.
on another matter, i brought my other hyundia in for an overheating problem.
your service department was top notch. they fixed the problem that another
service place could not.
i am happy to report that the car is running like a top. i can’t say enought
about your service department. they were to notch.
in closing thanks for a positive experience.

2/24/10

I bought/leased a 2010 Honda Pilot a few weeks ago from your Boston
dealership on Comm Ave.  I Talk with James Aiello on the phone a few times
about what I was looking for.  He told me to come in and that he would be
able to get me in the car I was looking at.  I got there and I met Keith
Banks and between James and Keith they made car buying the easiest I have
every had.  They made you feel very relaxed and there was no perssure to
buy.  I would go back to Herb Chamber and James/Keith and the whole staff at
Herb Chambers Honda Boston on my next car.  I have also told everyone I know
to go there for a car.

2/14/10

Hello.  My wife Jessica and I purchased a 2010 Honda CRV on January
17 from Herb Chambers Honda of Westborough.  We have only had the vehicle
for a few weeks, though we absolutely love it and look forward daily to
driving it.

   Of particular note, we both wanted to highlight the excellent
customer service that we received from JESSE SUMMERS, who is a member of
your HC of Westborough Sales team.  Jesse brought us into the world of Honda
ownership, provided us what we asked for on our visit and continues to
follow up and assure us that he will continue to be with us for any issues
or questions.  Jesse’s professionalism is beyond reproach and has left my
wife and I more than satisfied with our experience.  I would like to thank
Mr Summers in all his diligent efforts to assure our experience is positive
and look forward to continuing our relationship with him.

                           Many regards,

                           Jeff and Jessica

February 12, 2010

I recently bought my second car from one of your car dealerships
and I just wanted to drop a quick note to tell you that I had another
perfect experience. The first was an Infiniti in Brighton and now a Ford
Transit Connect in Braintree. Jeff Magnet, the sales rep was great. He could
actaually handle a difficult customer like me and still keep his good
nature. Amazing!
I am looking for more Transits for work and will also check out the new
Taurus for myself.
Thank you again.
Howard

February 12, 2010

I purchased a 2010 F-150 from the Braintree Dealership. Right from
my first involvement( and since )with the Sales and Service Depts has been
outstanding. Recently I had problems with my Sync System. The Service Dept.
spent the time and manhours in resolving the issue. I have come to really
appreciate Sync and missed it when it was not available. I want to praise
Service Tech Jim Richards for his diagnostic skills in solving the problem.
I have not experience, for some time, the caliber of customer sevice that
this dealership provides.  Sincerely, Don

February 12, 2010

Good morning Mr. Chambers, Recently shopping for a new vehicle, my
wife called and spoke with a salesman , Tom Viner. She was impressed with
his mannerism and professionalism. We drove to the dealership and found the
A6 in the color and options we were looking for. Our dealings extended to
Adnan Sehovic and with respect for our time, a deal was sealed in minutes.
Audi Burlington was the 3rd dealership we contacted. Besides Tom & Adnan,
other salespersons and your son came and talked with us and eveyone is just
very pleasant. Being our first purchase with a Herb chambers dealership, we
can’t stress enough, how pleasant the experience was. And…we got a great
deal too!  Thank you, Don and Gail

February 08, 2010

We purchased a Smart for Two from Herb Chambers Toyota of Auburn
for our son.  We really needed the car to be prepped and ready for delivery
within a day and a half.  Jeff Moran and his entire staff played a part in
making this surprise for our son a reality.  Thank you to all of the Auburn
staff for a job really well done.

February 5, 2010

We recently purchased a g37x. after shopping around for for about 6
weeks I decided it was time to move and buy a car. on the return visit to
your dealership on sunday 1/31, we arrived at noon and drove our new car
home at 4pm. your sales consultant JOHN CANTLIN and general manager PRANAV
GILL were the ones who made it happen, since the car was in the showroom. I
had to bring the car back to pick up a key and owners manual, which I was
told I would have to do, your service manager STU was very helpful. the only
one who was unhappy about the deal was my checkbook. overall a good car and
a good deal.

02/04/10

Herb,
Steve Schepici just sold me a GLK350 and he was great. Best car buying
experience I ever had. My last vehicle was from your MINI of Boston group
… great service experience there as well. Whatever you’re doing to
motivate your troops it works.