Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

I recently bought a new Toyota Corolla LE, as a surprise for my
mother, from your store in Auburn. I want to commend your sales consultant,
Steve Wilbur, for his excellent help in resolving some issues, relatively
small, but bothersome, with the new car. Steve went well above the normal
level of customer service handling all of my concerns with careful attention
showing a genuine and sympathetic attitude toward my issues. You are to be
commended for having an employee of Steve’s calibur on your staff. I will
recommend your dealership to my friends who are interested in purchasing a
new car largely due to my experience in dealing with Steve Wilbur! Please
be certain that Steve is aware of our thoughts.

Thank you.

Deborah

11/6/08

Dear Mr. Chambers,

I have been a long time customer of your dealerships over the years and have always enjoyed my car buying experience.  I wanted to write to you and tell you how much of a great job that several of your employees at your BMW dealership in Boston did dealing with me over the purchase of my new BMW.  I dealt with Ken Ly, Abdou Merheb & Catherine Rogers  and I must tell you they were all absolutely outstanding!  This was by far the best experience I have ever had buying a car.  You have assembled a great team there and they really do put the customer first.  I felt as though I mattered and was treated in a manner that will not only make me return for future purchases.  I will also recommend to all my friends, family and everyone else looking to purchase a new car that they go see these three people to be treated the correct way.  The entire process went smoothly and much better than I anticipated.

I wanted to make sure that you were made aware of what a great job that they did.

Sincerely,
Don

11/8/08

Dear Mr. Chambers,

I am a strong believer in giving both positive and negative feedback. I wrote to you last week about a negative experience at Herb Chambers Boston/Honda Service and I was immediately contacted by your Executive General Manager, Howie Reske. Howie was extremely cordial and offered immediate resolution. In addition I worked with Howie on a potential new car sale that I felt was priced aggressively and I was treated with great respect and kindness during the process.  Ulitmately I purchased an alternate vehicle but through Howie’s efforts he renewed my positive point of view towards the Herb Chambers brand. I can not thank Howie enough and look forward to doing business with him in the future. Thank you for your attention to this matter.

Regards,
Paul

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11/4/08

Dear Mr. Chambers,

I am writing to express my disappointment in Honda and Herb Chambers Honda.  I learned from your service department after thinking my 98 Honda Accord which has 115,000 miles was fixed by switching out the main relay for $350 that now my car would require a new transmission and ECM (which had been previously replaced under warranty 7 years ago) and would cost $4,000 to repair.

It does not make sense to invest the money into the vehicle with no gurantee that this repair will solve the problem.  I would not describe the vehicle as a “lemon” but certainly it is not the standard of a Honda.

I requested some consideration for the $350 invested in replacing the main relay and was told by Paul Dineen that he took a loss on the time invested in tracing the problem so this is a “lose lose” for both us and he would not accomadate my request.  My plan was to pick up my car and walk over to your sales department to purchase a new vehicle.  Unfortunately, this will not be the case.

Thank you for your consideration.  Based on your excellent reputation for service, I thought you would like to know about an unhappy consumer who has been loyal to the Honda family.

Regards,

Paul