Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

December 8, 2009

I bought my car at Village Saab in Acton. This past week I brought
my car into Herb Chambers Saab because it was closer to work and home. I
want to say
that Joseph Rondinelli did everything above and beyond call to make sure
that my
car was fixed right and offered a loaner car for the day to get to work. My
car was
great and I didn’t seem to mind that I spent 1400 dollars for three various
things
that needed to be done. He did everything from communication to just being a
good guy. Because of Joe , I will also bring my son’s SAAB on top of my Saab
Suv.
Thank you
Todd

September 26, 2009

Dear Mr. Chambers,
I wanted to make you aware of the exceptional service I received at your
dealership. I recently purchased a preowned Saab.  I was driving around with
the top down when I noticed oil all over the interior of the front and back
seats.  I returned the car to SAAB of Boston and Joseph Rondinelli, the
Service Manager assured me he would correct the problem. He was fantastic.
He made sure the leaking piston was replaced and had the car thoroughly
cleaned.  He is truly an asset to your company and I wanted to make sure you
knew what a great job your front-line is doing.  Customer service is really
important in today’s market place.  Joe handled the situation in a very
professional way.  He is exactly who you want to run your Service
Department.  Please pass on my thanks for a job well done.

Sincerely,
Sandra