Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

8/25/09

I purchased my Saab a few years ago from Herb Chambers and continue to be SO impressed by the customer service. The service department is fabulous! I wouldn’t go to anyone but Herb Chambers for service or to purchase my next vehicle.

July 29, 2009

Hi Herb,

I would like to compliment Richard Harley, the parts manager at your Saab
dealership in Boston.

I have a 2008 9-5 wagon and recently purchased a “lifting bike rack” from
the dealership. It has been a drawn-out ordeal to get the thing to work,
but Richard has been extremely diligent, accommodating, and ultimately
successful. We spent many minutes both over the phone and in person trying
to figure out this fancy-shmancy bike rack. It was actually a rather fun
puzzle, in which Richard was fully immersed. He spent a lot of time and
effort making it work out to my satisfaction. His crew, several of whom I
met, were also engaged in the project and I enjoyed my interaction with them
as well.

Customer service in general has been excellent.

Thanks,
Steve

6/25/09

A quick note to say what a pleasure it was to work with Jason O’Brien and his staff to purchase my new Saab. For Scott DeCastro, it was his first deal, so he was assisted by Alex Gathii. Normally, I would consider being subjected to new employee training an inconvenience, but that was not the case. Everyone, from the receptionists to Justin the finance guy to the random people who were involved (including the guy from service who had to move my car a million times because I parked it in a BMW space) was gracious and courteous and helpful. I was reluctant to buy a car from a mega-dealer, but the people at HC Saab completely changed my thinking.

Karen

6/2/09

Wanted to express our appreciation and gratitude for the work of Service Mgr Joe Rondinelli.  He is the honest to god reason we purchased another Saab at Herb Chambers and he is the reason we bring it back to Herb Chambers comm ave rather than to a local Saab dealer in Norwood Mass.  Everyone at Herb Chambers has been very good, but the Joe has been the best we have experienced…knowledgeable, courteous and gets the work done on time and perfectly done….even if he has to take care of it himself(wipers,etc) My Saab is crucial to me in my line of business and Joe takes that into consideration every time I call.    My last visit 2 weeks ago I waited for the replacement of a tire and as I was sitting in the waiting room a conversation broke out about how nice and how competent Joe was in getting our work done. It was a Saturday and Joe was working the service desk by himself…in this day and age it is nice to know that some people still do it right….Ed

     Dear Mr. Chambers,

I want to write to you to share praise about your service manager, Joseph Rondinelli at Herb Chambers SAAB in Boston.

My spouse and I recently moved home to Massachusetts with the 2004 SAAB we purchased pre-owned (with 8,000 or so miles on it) in 2006 from a SAAB dealership in Western Pennsylvania. 

Let me preface this experience with the statement that we both love SAAB products and the uniqueness of the ownership experience.  Between us, we have driven many different SAAB models and enjoyed each of them.  This black convertible is no exception, but over its time with us, it has proven to be quite a temperamental vehicle.

We were lucky to have excellent customer service in PA at the dealership where we bought our car and were cared for by a service representative who I got to know quite well because of the number of times our car was in service.  I learned the importance of a great service representative because of the number of electrical and other glitches that seemed to plague our vehicle (the car would not start at times, the radio/back-up proximity sensors would cease to work, the rearview mirror would clunk, the CD player failed 2x, etcetera).  I asked her once to print out the list of warranty work done on the car and it was at least three pages long!  However, because of the certified warranty, we never had any cost associated with the work and loved the car, so we chalked it up to part of the experience.

We were lucky to meet Joe at Herb Chambers SAAB.  I did not think we would ever find a service representative as terrific as our previous one in PA, but I was wrong.  Joe is fantastic!  He recently helped navigate me through an ordeal, which without his guidance I would have spent a great deal of money that did not need to be spent.

While in for warranty work, I also asked the service department to look at the rear of the car because there was a scraping noise.  I was notified that my rear brakes were metal-on-metal (and the front brakes were 2 – 3 mm).  I thought this was odd because I had just had the rear rotors and pads replaced in December 07 and only 17-18 thousand miles ago.  I also questioned what was happening because I had not needed to replace the front brakes on the car (with about 42 thousand miles on it right now) and I had always learned that front brakes tend to need to be replaced more often than rear.  I was hesitant to do the work (brakes/rotors are expensive) after such a short period of time and sought a second opinion.  A brake place looked at the car and said there was more repair work that needed to be completed.  I called Joe.

Joe took the time to explain a great deal about the mechanical layout of the brakes on a SAAB and told me about a new service bulletin that was distributed to dealers.  He offered to have the shop take another look while I was away on vacation.

Ultimately, when I returned, SAAB had approved a goodwill replacement of my rear brakes and rotors all thanks to Joe’s research and determination to get to the bottom of this.  SAAB also approved fixing my roof, which had begun to rub against itself while stowed under the tonneau cover.

I am grateful for Joe’s help and determination to satisfy the customer as well as for his technical knowledge, and I know that I will rely on his advice in the future as I am sure this car will need future warranty work in addition to normal maintenance and wear work.

I love this car, even with its many “little quirks” and I am happy to return to Herb Chambers SAAB and Joseph Rondinelli to help keep it in top-shape.

Thank you for employing such a terrific staff member.

Justin

2/17/09

To Herb Chambers:

I recently purchased a SAAB 93 from your Boston dealership.  Working with Alex Gathil-Moturi was a pleasure.  He was helpful and straightforward. I will definitely recommend him to my family and friends.

Sincerely,

Alyssa

Hi Herb
I am taking the time to send you an email to comment on our treatment and experience in the purchase of a new Saab.  Nick Crisafi our salesman and Jason Obrien his Sales Manager were terrific!  We came close to buying a Saab at Long and I did not feel right about the communication of the price and offers and called into your dealership. Connected to Nick and over 3 days gained confidence in the open communciation and offer and ultimately bought the car today. Both these guys are a credit to your organization and good solid sales folks. I am retired from many years in Sales/Marketing in the Semiconductor business and ran large sales groups.  Your guys were professional and open in all communication!
We were treated with respect and all questioned answered.
Congradulations on great staff.
rgs..Fred

12/29/08

I was impressed with this location and staff.  I found Mr. James M. Garfield very well-informed, low-keyed, focused and extremely accommodating.  My husband had done his research and located the SAAB he chose to purchase before visiting Herb Chambers SAAB in Boston.  This coupled with Mr. Garfield’s professionalism, made our purchase seamless.  We will shop, again, at your location when the time presents itself for another slightly used SAAB.

I am sure Mr. Garfield represents your company each day in the same way.  How can you miss?  Please let him know of our satisfaction!

Thank you for your servicing us well, sincerely Lorraine and Stephen