Herb Cares » Ron Alvarez http://herbcares.com The Official Herb Chambers Companies Customer Satisfaction Site Tue, 31 May 2011 18:57:34 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 Michael & Karen – Boston, MA http://herbcares.com/sales-department/michael-boston-ma-2.html http://herbcares.com/sales-department/michael-boston-ma-2.html#comments Mon, 27 Apr 2009 14:24:56 +0000 tracyc http://herbcares.com/?p=541 4/28/09

Dear Mr. Chambers:

I wrote to you the other day about a confusion that arose over options included with a 2009 Honda VP-DX.

As you suggested, we talked with the management team at the dealership and with Ron Alvarez, the sales associate who handled the transaction. I am pleased to report that the issue was handled efficiently, with understanding and more important, equitably for all involved.

I single out Ron Alvarez because he was the face of your dealership to us. He handled the entire transaction with a great deal of professionalism, he was ever gracious in working out what turned out to be some minor kinks and most of all he was unflappable and ever cheerful in the whole process. He went out of his way in a manner I would not have expected.

Thank you all for making purchasing a new car as about as enjoyable as you can make it. You have earned our continued relationship.

Sincerely,

Michael and Karen

4/24/09

 

Thank you for your response. I met with Howie and the sales representative to my satisfaction. With the exception of the confusion regarding car options, the overall sale from the moment we entered the store was easy and handled professionally. I appreciated it.

 

Thanks

 

Michael

 

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4/24/09

 

Dear Mr. Chambers:

 

My spouse and I bought a 2009 Honda VP on Monday this week. We are both very dissatisfied, and it stems from what we believe to be a material misrepresentation of the car and its features by both the salesman and his manager. We hope to work out an equitable solution before considering other options.

 

I will be going back to the dealership today with the hope to resolving our dissatisfaction.

 

Michael and Karen

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