Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

4/28/09

Dear Mr. Chambers:

I wrote to you the other day about a confusion that arose over options included with a 2009 Honda VP-DX.

As you suggested, we talked with the management team at the dealership and with Ron Alvarez, the sales associate who handled the transaction. I am pleased to report that the issue was handled efficiently, with understanding and more important, equitably for all involved.

I single out Ron Alvarez because he was the face of your dealership to us. He handled the entire transaction with a great deal of professionalism, he was ever gracious in working out what turned out to be some minor kinks and most of all he was unflappable and ever cheerful in the whole process. He went out of his way in a manner I would not have expected.

Thank you all for making purchasing a new car as about as enjoyable as you can make it. You have earned our continued relationship.

Sincerely,

Michael and Karen