Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Tuesday, March 01, 2011

Hello Herb,

I am finally sitting down at my computer to write this note of
gratitude…

If you’ll remember, several months ago, I sent an email regarding my 2008
Honda Civic LX.  It was hit by a drunk driver, it’ll be two years ago this
weekend.  I had written to you and asked for advice on whether or not it
was possible to get out of the lease given the severity of the damage and
cost of the repairs (approx. costing $14k).  You had responded by leaving
a voicemail at my home.  Needless to say Herb, I was impressed that you
would personally take the time out of your schedule, to speak with me.

Since then, I had scheduled an appt. with your Comm. Ave. location to have
them check a few things.  My main concern since that accident has been
whether or not the unibody was damaged.  By visual inspection, all appears
to be okay, although the car was never put on a frame machine and measured
for frame damage.  Robert Hall and his tech went through the car, made
repairs and voila, several hours later (including a car wash!), I was
done.
The funny thing is, is that each time I’ve had my car in for service at
Boch (where I leased the vehicle), they have not once, made any repairs
nor adjustments knowing what had happened.

With that being said, I wanted to recognize the following individuals at
your location:

Robert Hall
Anne Perry
Jose Carrasquillo
Dana Dattilo
George Muriuki (now with BMW from what I understand)

>From the bottom of my heart, I would like to thank you and your Honda
family for taking such great care and concern to ensure the customer
“comes first”, especially their safety.  Thank you, thank you.

Finally, with that said, unless I hit the lottery…I’ll look forward to
doing business with you next year.

Sincerely,
Bobbi

January 1, 2010

I just had service done to my car and the service was excellent
everyone was going out of their way to help you.  Robert Hall was very
organized in trying to help more than one person at a time.  This is not the
first time I have experienced great service from this location in Boston.
I would drive an hour or more to get this kind of service if I had to.
Again keep up the great service and a Happy New Year to everyone at Honda in
Boston.
Sharon

July 20, 2009

Dear Herb, I just had to let you know of my experience with one of
your employees named Robert Hall. I have been very fortunate to have him in
my life in dealing with my new Honda Accord coupe. I have needed his help
a couple of times and he was right there for me. This last time July 16 I
had my oiled changed first thing in the morning and I told him that I am
currently taking care of a dying person and I need to leave here as soon as
possible as the family was covering for me. He reassured me that I would be
a priority since it was urgent. He, as usual with his patient personality
and professionalism got it done. I think he is a gem not only to me but to
many others. Your company is luck to have him and so am I. Thank you
Robert… Petra