Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

First, I wish to praise Jesse Summers of the sales department. I went into the show room after contacting Herb Chambers via Edmunds.com and was treated wonderfully by Jesse in my purchase of a Honda Ridgeline. So much so, that 3 days later we traded my wife’s Honda Pilot for the 2009 Pilot with Jesse. Great experience with no pressure and the feeling that we were getting a good price on a great vehicle.

Second, the parts department, not so great for their prices. Charging more than MSRP for parts is not a very helpful thing to do. Thus, I dealt with a Honda dealership in CA via the internet and got the parts including shipping for 2/3’s the price Herb’s parts department wanted. The trailer hitch receiver plug was $20 @ Herb and $9 at the other dealership. Chrome side steps $663 (MSRP) from the Honda eStore at a different local dealer and $1326 from Herb, $493.20 from remote Honda dealer w/ $50.20 for shipping. Keep it close guys, I know you have to make a living, but 2x MSRP?