Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

 October 21, 2010

I am the owner of a 2009 128i who wrote a long and very critical commentary last year about paint damage to my new car, and my difficulties getting the salesman who sold me the car (a sales manager at Herb Chambers in Brighton) to reimburse me for the repairs.  The General Manager, Melissa Steffy, called me and took care of it.  Since then, I’ve had a couple of problems with the car, most recently a rattle in the dash.  Because I am very concerned about the paint — which I have spent a lot of money (and energy) trying to keep in cherry condition — I have asked that the car be kept inside when I leave it, and that it not be detailed in any way.  I’m just writing to express my appreciation for the way your people over there have respected those wishes (or done the best they can to respect them).  Melissa has been terrific, as has been her Service Manager, Mike Brayman, and the service agent assigned to me, Rick Bunker.  They’ve really gone out of their way to provide quality service, and have accommodated, the best they can, my expressed needs as an (admittedly finicky) new car owner.

In any case, I just felt that, as I complained when I was unhappy, I should compliment when I’m satisfied.  And I am very much a satisfied customer.

April 23, 2010

Mr. Chambers,

I wanted to let you know what a great staff you have at the BMW Commonwealth
ave location. My wife had driven from CT to Boston for a sensitive family
matter last week and the fan clutch went out on our 5 series, leaving my
wife stranded. Rick Bunker and the rest of the team at your Commonwealth Ave
location could not have done a better job of being accomidating to my wife
and turning around a very stressful situation. Rick was able to make an
emergency appointment, get the five series properly repaired that day and my
wife was able to drive home that afternoon.

I hope you can recognize Rick and the rest of the Commonwealth ave team
members for not only doing their job well,  but for going above and beyond
to help out a long time BMW customer ( 20 years, 12 BMWS)

I hope you expand to Fairfield County, with Regards, RAA