Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Wednesday, February 23, 2011

First I would like to say that the salesman Biola of the Boston
dealership was excellent! He was caring, patient, informative and
thorough. It was if a good friend was selling you the car. He made me feel
relaxed and this was important because I was prepared to walk out if I
felt any pressure in any way. This is becuase I’ve been buying cars for
over 30years and I was tired of the high pressure tactics. I was
determined to get what I wanted not what the salesperson wanted me to get.
I must have asked about or tried every vehicle in the showroom.LOL but
Biola was so patient throughout the visit.

Since my purchase I have been getting a lot of good comments on how nice
and comfortable my new Rav4 is. Also it handles very well in the snow! I’m
thoroughly convinced I made the right choice!

Everyone who helped in the process from the negotiator to the finance
person was helpful. They all communicated very well together.

Today I received the checks for the cancelled warranties on my old
vehicle.  What a pleasant surprise.  In all my dealings with other car
sales persons/dealerships none has ever helped with that procedure as you
guys at Herb Chambers have done! You guys are top shelf and I will gladly
refer anyone who is buying a car to your dealership.

The good feeling I got with my buying experience has given me the
confidence that  you will do a good job in the maintainence/servicing of
my RAV4.
Thanks!

8/9/10

Greetings Herb:

Last week, we walked into your Toyota of Brighton (Boston) show room to buy
a Rav4. Yesterday we took delivery of the same.

I want to give due credit and compliment the following for helping us and in
some instances going out of the way to help us what we want. Please take
care of them and give them our BIG THANKYOU for a service well done and a
very good customer service

1. Doug Courchesne – Main sales person
2. Paul J Seymour – Doug boss from sales
3. Nathan Piasta – Finance
4. Jennifer Sanchex – Licensing
5. Pat Markey – front desk
6. Tim

The above mentioned are really great to work with and they are the best, I
know of in your company.

Thank you & Regards

Lionel & Prema

02/10/10

I had a tire bust on my RAV4. I called for an appointment and was
very pleased they fit me in so quickly to replace the tire (and an oil
change).  I had paid for tire coverage.  They did not see me as having the
tire coverage, so it took for me to dig out my paperwork when I leased the
RAV so I could show them that I did.  (I guess the tire coverage place
changed names or something).
I just wanted to say that despite this initial snag, everyone was very, VERY
helpful, from the finance manager (I belive it was Steve or Scott) on down.
But most helpful of all was Jessica Cantwel in service.  She went above and
beyond to make sure that I was taken care of, calling me several times and
letting me know how things were being done.  I have bought two corollas, two
rav4s, an echo and probably more that I cant remember from this particular
dealer, so i appreciate the extra effort.  Thank you.

1/3/09

Dear Herb,
I stumbled upon your Honda dealership in Seekonk when my 19 year old son found a 1999 Rav4 on their website.  We have been searching for the perfect vehicle for his first car. From start to finish we were 100% satisfied with the service we received from everyone at the dealership.  Adriel Calo was extraordinary. Excellent customer service as well as extremely attentive to my son, giving him a great first experience with car buying. And the car was in such great condition, and very clean. Also, Bill in Finance was great, very helpful and accommadating. I will say, that this was the most pleasant car buying experience I have ever had.

Thank you,
Kathy