Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

May 17, 2010

Just a note of recognition for Abdou Merheb client advisor who
guided my purchase of a preowned BMW.  He is a terrific representative for
your firm.  He knew his stuff, had a great sense of humor and made the
purchase decision an easy one. 

Please pass along this note of thanks.  Our deal hit a snag at the last
second and we (my wife and I) had the opportunity to meet your neice
Melissa.  She stepped in with Adbou and made our deal happen.   Many thanks
to both Abdou and Mellissa.   The car is terrific!

Jeff

September 28, 2009

My wife and I recently met Heather Roy, a salesperson at the Land
Rover Sudbury dealership. She assisted us in our search for a pre-owned
vehicle.
I would like to comment on Ms. Roy’s professionalism, knowledge of the
product and attention to the customer’s needs.  Ms. Roy was always
courteous, clearly answering every question about the vehicle, and she
followed up with phone calls and emails, making us feel that she hasn’t
forgotten about us.
We have been customers at the Natick and Sudbury locations for 15 years, and
we enjoy the quality of service and personalized attention we receive by the
staff.  Ms. Roy fits perfectly in the service oriented environment that
characterizes your organization, and that we have grown accustomed to.

10/22/08

Herb-

I would like to extend a thank you to you, and your impressive dealership team in making our experience there successful. This was my first time experiencing the “smart pricing” concept. Although it was hard to sink in the fact of a non-negotiable price on a pre-owned vehicle, but after a little bit of research I found that your price offered was pretty much on target. Therefore, it eliminated all the back and forth negotiations. We purchased a pre-owned 2005 Honda Odyssey. We are very happy with it. We would also like to extend a thumbs-up to Jesse Summers. He was our sales consultant, straight to the point without a lot of fluff in the middle. He is a very nice down to earth guy and my next purchase will have his business. -Thank you