Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

April 29, 2010

Hello,

My name is Joe.  I would like to let you know that I just bought a new
car at the Infiniti-Westborough.  And WOW, buying from Herb
Chambers-Westborough was the best thing I could have done.

This is a long story but I will try to keep it short.  I bought a g37 sedan
from your Westborough dealership about 3 weeks ago.  First off the
dealership itself is beautiful and elegant, kind of like a jewelry store for
automobiles.  Pranav Gil and the salesman Jess, I forgot his last name, were
both great, professional and very helpful.  And I walked out happy.

But soon after, I regretted getting the sedan as I am more of a coupe type
person. So I decided to trade in the sedan for the coupe.  So I went to the
Norwood Infiniti as it was closer to my house.  And I was very shocked and
disappointed at how different the car buying experience was between your
dealership and that of Norwood.  Norwood was horrible, they promised things
they couldn’t deliver, their salesperson was not knowledgeable of the car
and its options, and the list goes on. They made me feel like they were
doing me a favor by letting me trade in the car that I just bought. I felt
like a second class customer and I was not treated very well.      

So I decided to go back to your Westborough location.  And I am so glad I
did.  Pranav welcomed me back again with kindness and professionalism.
Pranav introduced me to salesman Anthony Carlino, who was beyond
outstanding.  I can’t say enough about Anthony, he spent a whole day with me
getting the deal done and he was very empathetic to my situation.  Anthony
knew the car inside and out.  His confidence was comforting and infectious.
Overall, Anthony went above and beyond his job description to not only close
the “deal” but he also made me feel like a top rated customer, who won the
day.  And even after a day, he checked in to see how I was doing.

I know I failed at making this short but I was so impressed with the
Westborough Infiniti that I just wanted to let you know how wonderful your
dealership was to me.  I am a Boston firefighter and I will definitely
recommend Herb Chambers to all my co-workers, friends and family when buying
a car.

Thank you again for having a professional and knowledgeable staff.