Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

March 05, 2010

Dear Mr. Chambers,

     I wanted to personally thank you for the excellent service that I have
received working with your dealerships.  I recently purchased a 2002 Porsche
911S through Infinity of Boston and brought it into Porsche of Boston to
have the car looked over.  My experience was truely top-notch across the
board.
     As a former auto-shop operator, I was very impressed with the work of
your Porsche technician Steve Harrison.  He was clearly very knowledgeable
about the cars he works with, presented a highly professional attitude, and
was meticulous in his review of my 911.  He had no problems answering my
many questions about the car, and seemed to honestly care about me as a
customer, which is a rarity in this day and age.  The service manager on
staff, Frank Miscioscia was great to work with as well.  He was honest and
thorough in providing background information on my vehicle, and was willing
and well qualified to answer all of my questions.
     I have been an Herb Chambers dealership customer on multiple occasions
in the past, and will unquestionably return as a customer in the future.
Once again, thank you for providing excellent service across the board.

Sincerely,
     Luis

January 26, 2010

Herb,
I year ago I wrote to you about my great sales experience when buying my
Porsche Cayenne… Today,  I am writing  to tell you that the same great
experience continues with your service folks.  When dropping my car off for
service, I mentioned to Frank Misciosca that a back up bulb needed to be
replaced or I would be unable to get an inspection sticker. In 45 minutes my
car was ready and I had a new inspection sticker ! Now, that’s customer
service !!
Sincerely,
John

October 12, 2009

I don’t usually send these types of e-mails, but my wife and I have
purchased three (3) vehicles from Herb Chambers deaslerships (an ‘04 Cayenne
S from Porsche of Boston, an ‘08 Mercedes 350CLK cabriolet from Mercedes of
Natick, and, most recently, an ‘06 Audi A6 from Audi Burlington) in the last
several years.  We are extremely impressed with the level of courtesy and
professionalism exhibited by your sales and service teams.  All have been
terrific to deal with and are credits to your organization.  The icing on
the cake was the phone call I received today from Carl Bernardo (who was
just terrific to deal with) at your Natick Mercedes dealership wishing me a
happy birthday.  Needless to say, I was very impressed.  Just wanted to say
thanks.  Our next vehicle will definitely be from Herb Chambers.

Best Regards,

Bruce