Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

9/30/10

We just purchased a 2011 Chevrolet Traverse, we entered the dealership and a wonderful woman by the name of Stephanie Killian greeted us. We had our two children with us she treated them like they were her own, she was great with them. We left that night and returned the next night to complete the purchase. The ONLY reason we returned was because of Stephanie, she was kind, polite, and made our kids feel at home. If all sales people could be a little like her then the intimidation factor regarding “car shopping” would be greatly reduced. Please extend our heartfelt thanks to Stephanie, if it were not for her we would have purchased elsewhere.

You have a good dealership there, with Stephanie’s help, Corey, Jim and Alexandra they helped to pull the sale together. Stephanie was the driving force however for our 3 trips to the dealership.

P.S. Put a little extra in her commission check she really deserves it.

January 28, 2010

First, I have been a Ford person and family for over 30 years.
When I arrived at your showroom and felt very welcomed.  So far from the
sale to 1st service has been a great experience.  I have recommended others,
if in the market, to go to Danvers.  You have my 2 thumbs up.  Thank you

November 21, 2009

 My father passed away in October, and with all the running around we
completely forgot about his car.  My mother called me one day and said “the
car needs to go away” every time she looked at it, it too much of a memory
for her to deal with.  I had no idea where to start to even try to get rid
of it.  I called the dealership in Danvers and spoke to Sal.  He told me
that he would make sure Emelio was there to help me with this situation.  So
I went down to speak with Emelio.  He was great!!  He was able to take the
car, pay off the loan, and make this whole situation as non-stressful as
possible. 

Thank you to everyone that had a hand in making this easy for my family!  We
really appreciate it!
  Lauren

Dear Mr. Chambers:
I live in Burlington and have watchedthe Pasz-Weitz Porche/Audi dealership exchange ownership to you and have watched the construction of the new and beautiful new building in its construction.  I live close enough to walk to the new facility.
There is no doubt that it is a handsome addition to our town.

Shortly after your aquisition of the existing dealership, I wrote to you regarding traffic on South Bedford Street (the residential side opposite the Lahey Clinic).
The old ownership used the residential areas of South Bedford Street and Lexington Street as routes for service testing and sales.  Your Honda dealership is included.
You kept your word and I am grateful to you.  So greatful that I bought a Pontiac from you, at the Danvers facility!
As your business continues to grow, I am hopeful that you might encourage any new employees to be aware that residential areas of town already overwhelmed by traffic should be avoided for the safety of residence.

Best wishes
Ricky

10/16/08

Herb, we just wanted to let you know how happy we were with the two indivuals at this dealership Dear Jason Bradley and Tina (service dept) My name is Marie and my husband and I just bought a 2005 Buick Terraza from your company, as you may know we had a few problems ie missing headphones, key issues, scratches ect. we wanted to take the time to write to you despite all the problems and issue we had you worked them all out for us in a very courtesy and professional manner and for that we thank you! We will be returning as proud customers of Herb chambers Buick because of the way we were treated, we understand that things happen but in life it?s not always about what bad happens it?s about how is turned out to be good again.

This was our 2nd purchase from you in last 2 years as well as many family and friends we know, and it won?t be our last thanks to your dedication in making everything right for us.

So thank you and we are glad we bought from you again.

Sincerely

Marie and Michael