Phillip Patheau

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Categories: Herb Cares
Posted on September 17, 2008

Herb Chambers

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Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

Herb Chambers

Matt, Westborough, MA

Categories: Sales Dept.
Posted on February 17, 2009

2/17/09

Dear Mr. Chambers:

I am writing to express my appreciation for the outstanding service Phillip Potheau provided in trading in my 2006 Honda Accord and leasing a new Accord. Phillip?s enthusiasm and extensive knowledge made for a very positive experience. Moreover, the entire staff with whom I had contact at Herb Chambers Westborough provided excellent service.

Phillip and his sales manager bargained vigorously with me, as I had a very specific number in mind. They, however, never resorted to the high pressure sales tactics that would have pushed me out the door. Indeed, I chose not to do business with two other dealerships because their efforts rubbed me the wrong way. Integrity more than anything else brought me back to your dealership. You deserve and have earned my continued business.

After a few days of driving my new Accord, I discovered I had misplaced a sleeve of CDs. Searches of the house and car were fruitless, and I realized I had left them in the 2006 Accord. Phillip, tracked down the car and retrieved the CDs for me. Frankly, based on my experience with Phillip, I was not surprised. He is truly an asset to your corporation.

Best regards,

Matt

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