Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

11/8/08

Dear Mr. Chambers,

I am a strong believer in giving both positive and negative feedback. I wrote to you last week about a negative experience at Herb Chambers Boston/Honda Service and I was immediately contacted by your Executive General Manager, Howie Reske. Howie was extremely cordial and offered immediate resolution. In addition I worked with Howie on a potential new car sale that I felt was priced aggressively and I was treated with great respect and kindness during the process.  Ulitmately I purchased an alternate vehicle but through Howie’s efforts he renewed my positive point of view towards the Herb Chambers brand. I can not thank Howie enough and look forward to doing business with him in the future. Thank you for your attention to this matter.

Regards,
Paul

_____________________________________________________________________

11/4/08

Dear Mr. Chambers,

I am writing to express my disappointment in Honda and Herb Chambers Honda.  I learned from your service department after thinking my 98 Honda Accord which has 115,000 miles was fixed by switching out the main relay for $350 that now my car would require a new transmission and ECM (which had been previously replaced under warranty 7 years ago) and would cost $4,000 to repair.

It does not make sense to invest the money into the vehicle with no gurantee that this repair will solve the problem.  I would not describe the vehicle as a “lemon” but certainly it is not the standard of a Honda.

I requested some consideration for the $350 invested in replacing the main relay and was told by Paul Dineen that he took a loss on the time invested in tracing the problem so this is a “lose lose” for both us and he would not accomadate my request.  My plan was to pick up my car and walk over to your sales department to purchase a new vehicle.  Unfortunately, this will not be the case.

Thank you for your consideration.  Based on your excellent reputation for service, I thought you would like to know about an unhappy consumer who has been loyal to the Honda family.

Regards,

Paul