Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

October 28, 2010

Hi Herb,
You should know that your parts people at BMW of Sudbury are superb! I have several 3 series BMWs, including 2 E36 M3s and a 2010 M3. Your parts people (especially Joe McManus) have been keeping my BMWs running, & helping me with my sometimes unusual parts requests for >6years.
The parts people exemplify helpful, courteous & professional always.

regards,
Jim

12/31/09

I purchased a New 2008 F150 in April of 08 from the Braintree
dealership.  A couple of weeks a go I was having lunch in Braintree and this
guy comes up to me and asks, “Is that your 150? and did I sell it to you?”
He did not, but he did  remember the guy who did sell it to me. There was a
snow storm coming and I was asking questions about putting a snow plow on
the 150.  Your two “Ford” guys took the time to answer my questions, during
what I am assuming, was their lunch break.  I thought that was very nice,
they were extremely knowledgable.  I will wait until the factory warranty is
up until I put the plow on.  Thanks

July 29, 2009

Hi Herb,

I would like to compliment Richard Harley, the parts manager at your Saab
dealership in Boston.

I have a 2008 9-5 wagon and recently purchased a “lifting bike rack” from
the dealership. It has been a drawn-out ordeal to get the thing to work,
but Richard has been extremely diligent, accommodating, and ultimately
successful. We spent many minutes both over the phone and in person trying
to figure out this fancy-shmancy bike rack. It was actually a rather fun
puzzle, in which Richard was fully immersed. He spent a lot of time and
effort making it work out to my satisfaction. His crew, several of whom I
met, were also engaged in the project and I enjoyed my interaction with them
as well.

Customer service in general has been excellent.

Thanks,
Steve

First, I wish to praise Jesse Summers of the sales department. I went into the show room after contacting Herb Chambers via Edmunds.com and was treated wonderfully by Jesse in my purchase of a Honda Ridgeline. So much so, that 3 days later we traded my wife’s Honda Pilot for the 2009 Pilot with Jesse. Great experience with no pressure and the feeling that we were getting a good price on a great vehicle.

Second, the parts department, not so great for their prices. Charging more than MSRP for parts is not a very helpful thing to do. Thus, I dealt with a Honda dealership in CA via the internet and got the parts including shipping for 2/3’s the price Herb’s parts department wanted. The trailer hitch receiver plug was $20 @ Herb and $9 at the other dealership. Chrome side steps $663 (MSRP) from the Honda eStore at a different local dealer and $1326 from Herb, $493.20 from remote Honda dealer w/ $50.20 for shipping. Keep it close guys, I know you have to make a living, but 2x MSRP?