Herb Chambers Complaints or Commentary to the Herb Chambers Corporate Office

At The Herb Chambers Companies we sincerely value your personal experience at our dealerships. Whether you visit Herb Chambers to shop for & buy a vehicle, have your current one serviced or simply to pick up parts or accessories - we hope that you find Herb Chambers’ staff helpful, courteous and professional at all times.

Please use this form to provide feedback directly to the Herb Chambers Corporate Office regarding any aspect of your experience with any Herb Chambers dealership. We appreciate you taking the time to do so and you will receive a response promptly after completing this form.

I want you to know that we value feedback that compliments great service OR highlights areas in which we need to improve the service we provide to you, our valued customer.

Sincerely,

3/28/10

Hello Herb,

I want to thank you for the outstanding support your Natick team offered my
wife and I during our recent Mercedes purchase. I am a Sales Manager myself
and I appreciate great service so I wanted to share our great experience
with you.

We live near Inskip in RI so we shopped there. We also looked at the
Westwood dealership and others but between the lack of service, inaccurate
information provided through their website, and their limited selection of
vehicles, we selected a vehicle at Herb Chambers of Natick. After 3 vsists,
we bought a Mercedes. I wish I could name all the friendly / very
knowledgable people we met. It started with Brad who reeled me in through
the internet and then we interacted with about 5 other outstanding employees
to include Fred, Lou, Aidan, and a few others.

We will pick our car up this Wednesday (I think) and look forward to driving
our first Mercedes. So from one Herb to another, thank you for making our
buying expeience an enjoyable one.

Rgds,

Herb

September 28, 2009

My wife and I recently met Heather Roy, a salesperson at the Land
Rover Sudbury dealership. She assisted us in our search for a pre-owned
vehicle.
I would like to comment on Ms. Roy’s professionalism, knowledge of the
product and attention to the customer’s needs.  Ms. Roy was always
courteous, clearly answering every question about the vehicle, and she
followed up with phone calls and emails, making us feel that she hasn’t
forgotten about us.
We have been customers at the Natick and Sudbury locations for 15 years, and
we enjoy the quality of service and personalized attention we receive by the
staff.  Ms. Roy fits perfectly in the service oriented environment that
characterizes your organization, and that we have grown accustomed to.

Hi, I wanted to communicate the positive experience I had at Mercedes-Benz of Natick.  I recently bought a car there and the sales associates who served me – Lenny, Jay, and Matt – were all friendly, honest, and great to work with.  The negotiation process was extremely easy and comfortable and they went the extra mile to ensure that I got everything I wanted out of my new Mercedes.  Their professionalism and committment to customer service should be commended

Patrick

10/15/08

Hi Herb,

I received a call from Brad this morning and appreciate the prompt response…he resolved the issue to my satisfaction…and I look forward to continuing my relationship with your service department…

Thank you and the entire Mercedes Benz Natick team…

Hal

10/14/08

I talked with Hal this morning and it went very well. He wanted it to be constructive and I took it that way. We are going to detail his car on his next visit and we are sending him a gift card to Legal Seafoods. Even though he did not buy the car from us, I believe we will have a chance to sell him his next car. We have also changed the process on advising customers when their cars go to our Ashland body shop for repairs.

Brad Craig

Executive General Manager

____________________________________________________________

10/14/08

First, let me compliment the Green team in Natick…both Dustin and Aubrey provided great customer service with good follow-up and execution…I truly enjoyed working with both of them and because of their positive attitudes, I will continue to bring my car to them for service.

However, I do have a concern…when I picked up my car on Saturday, October 11, I noticed that there were 55 miles put on the car while it was being serviced…the reason I noticed was that my gas tank was on reserve (it was a little less than 1/4 full when I brought the car in)…I understand that it was driven to Ashland for service and some additional road-testing was done but 55 miles is unacceptable…and not being told that this had occurred is also very disconcerting…

I have reviewed this with Aubrey (his attitude and customer service are to be commended) and I am confident he will handle the situation appropriately…

Hal